Senior Member Services Representative

What Makes a Honda, is Who makes a HondaHonda has a clear vision for the future, and it’s a joyful one.  We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success.  We strive to be a company that serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.”We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.If your goals and values align with Honda’s, we want you to join our team to Bring the Future!Job Purpose The Senior Member Services Representative is responsible for understanding/performing/troubleshooting a wide variety of Member services such as transactions, opening and closing accounts, processing consumer and R/E loan applications, filing disputes, and assisting members with any questions/concerns regarding their accounts. Have full knowledge of the Credit Union’s products and services. The associate needs to have customer service and sales skills, personal finance knowledge, the ability to multitask, maintain confidentiality, and communicate effectively.Key Accountabilities Operational/Technical Skills: Products/Services/Systems: Have a working knowledge of all HFCU deposit and consumer loan products and servicesWorking knowledge of operational systems to effectively perform: Teller Transactions, New memberships/accounts, New services; Loan applications/processing; Basic IRA processing; Equity applications. Basic Mortgage KnowledgePolicies/Procedures/Compliance: Effective and confident working knowledge of allHFCU policies and procedures are based on industry regulations and a basic understanding of how those apply to day-to-day operationsEmerging areas: This also includes educating members on new technologies provided by HFCU Sales and Service:  Effectively and confidently interacts with members professionally and courteously while evaluating their needs. This evaluation would lead to consistent opportunities to educate and/or cross-sell products and services to meet those needsStrong working knowledge of Service Plus and TMA training, leading to effective and confident meeting of customer service expectations and metrics. Effective and confident in moving beyond the member’s initial request and offering additional education/opportunities to the memberMember interaction may be inbound or outboundTeam Oriented;Able to work within a team to accomplish the overall goals/products/services regardless of one’s own areaQualifications, Experience, and Skills High School Diploma or GED EquivalentMinimum ExperienceMinimum 2 to 3 years of recent customer service and sales skills in a financial service environmentOther Job-Specific SkillsProfessionalismAbility to multitaskDecision-making skillsSelf-motivationWhat differentiates Honda and make us an employer of choice?Total Rewards:Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)Paid OvertimeRegional Bonus (when applicable)Industry-leading Benefit Plans (Medical, Dental, Vision, Rx) Paid time off, including vacation, holidays, shutdownCompany Paid Short-Term and Long-Term Disability 401K Plan with company match + additional contributionRelocation assistance (if eligible)Career Growth:Advancement OpportunitiesCareer Mobility  Education Reimbursement for Continued LearningTraining and Development programs Additional Offerings:Tuition Assistance & Student Loan RepaymentLifestyle AccountChildcare Reimbursement AccountElder Care SupportWellbeing ProgramCommunity Service and Engagement ProgramsProduct Programs  Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.