Kitchen Manager: $55,000+ Plainfield, IN

REPORTS TO: General Manager FLSA STATUS: Non-Exempt DIRECT REPORTS: HOH team members POSITION PURPOSE The Kitchen Manager position creates legendary experiences for guests and team members through the management of the Heart-of-House (HOH). The Kitchen Manager is directly accountable for the execution and performance of the HOH and provides direction and supervision to all HOH team members. RESPONSIBILITIES • Manages the operation of the sports bar, conducting effective zone management every hour throughout each shift • Provides support to team members and managers and adds energy to each area of the sports bar • Interviews, hires, onboards, trains, develops and retains team members, with specific responsibility for HOH staffing • Diligently follows and enforces food and general safety requirements and models behavior that protects them and others • Coaches team member and shift manager behaviors and makes recommendations for the counseling, discipline and termination of team members • Responsible for overall speed of service and ticket time tracking • Interacts with guests in the dining room and the bar, makes personal connections and seeks specific feedback about their experience • Manages the HOH execution (service, safety and efficiency) as well as the overall HOH financial and labor performance: o Food Cost of Sales and variances o Oversees effective and efficient ABLM scheduling of labor for HOH o Reviews and analyzes overall inventory and ordering levels o Responsible for Overall Satisfaction (OSAT), Market Force and other guest feedback metrics related to HOH service o Maintains HOH organization, food storage standards, food safety measures and cleanliness standards • Responsible for the management of cost of goods sold (COGS) related costs for the HOH • Ensures the execution of training programs and ensures compliance for direct reports on all training and certification requirements • Handles team members’ complaints or concerns by actively listening, involving the necessary individuals, investigating and resolving where appropriate • Ensures compliance with all local, state and federal laws • Assists with all activation rollouts and introductions of new products, tools and services • Creates and executes strategic plans for HOH based off feedback reports • Supports GM with Certified Trainer selections in area of responsibility and training program execution • Conducts pre and post shift meetings • Completes all manager tools on time and with integrity • Manages the balance of labor hours and service efficiency during their shift to meet labor guidelines (ABLM) without sacrificing guest service • Interviews, hires, onboards, trains, develops and retains team members, with specific responsibility for HOH staffing • Conducts scheduled performance appraisals for direct reports • Stays current on all federal, state, local and company required training and certifications, such as responsible alcohol service and food safety • Other duties as assigned KNOWLEDGE/SKILLS • General knowledge of labor laws, health codes, safe food handling and sanitation, responsible alcohol service, safety and security systems and procedures and computer operations • Strong people management and communication and interpersonal skills • Superior guest service and hospitality skills • Skill in time management and organization with attention to detail • Self-motivated and a passion for teaching others • Ability to read and comprehend written materials and perform basic to intermediate mathematical computations • Ability to maintain a high degree of pace and intensity for an extended period of time BUFFALO WILD WINGS CULTURE Create Legendary Experiences • Demonstrates a commitment to providing an enjoyable and positive experience for all guests (internal/external) • Upholds the knowledge of the organization’s products, offerings and service standards • Teaches others what makes us different from our competition and the evolving playing field around us • Responds to guest (internal/external) requests and concerns promptly and in a positive manner • Impresses guests (internal/external) with exceptional service and helps create stories worth telling • Takes action on feedback to improve experiences Sportsmanship/Fun • Sees success as the entire team working together • Creates a fun atmosphere for the guest and the rest of the team • Partners with others to achieve individual, team and organizational goals • Asks questions and listens effectively • Communicates professionally and respectfully • Maintains a positive attitude, has fun and shows appreciation to fellow team members Hustle • Has a pep in their step providing a high energy event in the sports bar • Sets and achieves goals • Quickly recognizes issues and problems that need immediate attention. Uses the BLAST model and calls a “fumble” to resolve the situation • Accepts accountability for actions and results • Shows initiative and a sense of urgency Spontaneity • Adaptable while being their own authentic self. Encourages others to be themselves too • Looks for and acts on ways to improve business results and team/personal performance • Champions, implements and prepares people for change • Uses imagination and wisdom • Thinks ahead Builds Talent • Attracts, retains and develops the talent within as needed to drive results • Provides direct, constructive and motivating feedback to improve performance • Creates a positive morale and spirit on the team and makes work fun • Empowers the team to perform at their best EDUCATION/EXPERIENCE Required • Minimum age to serve alcoholic beverages (per applicable law) • High school diploma or equivalent • Certified in any state, county or local food handling and alcohol service requirements Preferred • Two years of restaurant/bar or kitchen management experience or Buffalo Wild Wings management experience; preferably a high-volume, full-service restaurant • Coursework in restaurant management PHYSICAL DEMANDS This position requires frequent standing, sitting, bending, reaching, moving, stooping, stretching and lifting in a restaurant environment. If asked to perform task outside of physical capabilities, be sure to notify your manager. These physical requirements may be accomplished with or without reasonable accommodations. Note: The Kitchen Manager position is based on a 45-hour work week The duties of this position may change from time to time. Buffalo Wild Wings reserves the right to add or delete duties and responsibilities at the discretion of Buffalo Wild Wings or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. Job Type: Full-time Pay: From $55,000.00 per year Benefits: 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Paid training Vision insurance Shift availability: Day Shift (Preferred) Night Shift (Preferred) Work Location: In person