Director, UIndy Online Enrollment Management & Student Success

Job DescriptionThe Director of UIndy Online Enrollment Management and Student Success provides leadership for the development and implementation of a comprehensive, student-centered infrastructure that delivers wraparound support for learners from application through graduation. This inaugural role is responsible for strengthening enrollment strategy, student success systems, and cross-campus collaboration to support the growth of UIndy Online.The Director works closely with University Marketing and Enrollment Management to strengthen recruitment strategies and build a sustainable pipeline of prospective students for UIndy Online programs. In partnership with faculty and academic leaders, the Director supports student success in both curricular and co-curricular areas, including transfer pathways, course progression, and completion.As UIndy Online continues to expand, this position provides both strategic leadership and day-to-day support for UIndy Online students, while establishing the processes, systems, and staffing needed to support long-term growth in enrollment management and student success across UIndy Online.Requirements / Minimum QualificationsBachelor's degree required; Master's degree preferredExperience in enrollment management, student success, online education, or a related areaDemonstrated success in developing and implementing student-centered enrollment strategiesExperience working collaboratively with faculty and cross-functional teamsAbility to balance strategic leadership with operational execution in a growing environmentPreferred QualificationsExperience with online or adult learner populationsExperience building new programs, systems, or initiativesFamiliarity with transfer pathways and partnership developmentSupervisory ResponsibilitiesAs UIndy Online expands, this position will oversee the UIndy Online Enrollment Coordinator and Student Success Coordinator positions as they are established.Essential FunctionsEnrollment Strategy and Pipeline DevelopmentPartner with Marketing and Enrollment Management to develop and implement recruitment strategies for UIndy Online programsStrengthen prospective student pipelines, including partnerships with community colleges, employers, and other external partnersMonitor enrollment trends and use data to inform strategy and decision-makingStudent Success and RetentionLead the development of a coordinated student success model that supports online learners from onboarding through graduationDesign and implement proactive retention strategies, including early alerts and targeted interventionsProvide direct support to students from application through graduation, particularly during the initial growth phase of UIndy OnlineAcademic and Faculty CollaborationPartner with faculty and academic leaders to support student success in curricular and co-curricular areasIn collaboration with Enrollment Management and the Office of Registrar, support transfer pathways, credit evaluation processes, and degree progression planningLead initiatives that strengthen student engagement and success across UIndy Online programsOperational Leadership and Infrastructure DevelopmentEstablish and refine processes, systems, and workflows to support enrollment management and student success across UIndy Online programsEnsure alignment across units to provide a seamless student experienceData, Assessment, and Continuous ImprovementTrack key performance indicators related to enrollment, retention, and student outcomesUse data to inform continuous improvement and strategic planningPrepare reports and updates for institutional leadershipAdditional TasksFollow the guidance and direction of supervisor(s)Demonstrate respectful, ethical, responsible behaviorAbide by the University's policies, procedures, and rulesPerform employee responsibilities as detailed in employee handbooks and policiesDemonstrate regular and predictable attendance and punctualityOther duties, including special projects, as required or assignedEqual Employment Opportunity StatementThe University of Indianapolis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, national origin, disability, citizenship status, military status, marital status, sexual orientation, gender identity, or gender expression. The University of Indianapolis does not discriminate on the basis of sex in its educational programs and activities, including employment and admission as required by Title IX.BenefitsMedical InsuranceVision InsuranceDental InsuranceLife InsuranceTuition DiscountRetirement Savings Plan - 403BPaid Vacation and Sick Time AccrualsPaid Holiday time and additional University days offEmployee Discounts & ServicesFree ParkingOnsite Health & Wellness CenterFor more information about the benefits of being a staff member at UIndy, visit our Benefits site.J-18808-Ljbffr