Information Technology Support Supervisor

We’re looking for an IT Support Supervisor to lead our service desk, coach a high‑performing support team, and ensure exceptional technical support across the organization. The IT Support Supervisor serves as the first level of management escalation for technical and customer service issues and plays a key role in driving a culture of accountability, customer focus, and continuous improvement.What You’ll Do:Lead, mentor, and develop IT support staffManage ticket queues and ensure SLA performanceServe as escalation point for complex issuesImprove support workflows, tools, and documentationPartner with business teams to understand IT needsSupport IT projects, rollouts, and process improvementsMinimal travel required to our DC locationsWhat You Bring:Associate's degree (Bachelor's preferred) in Information Technology, Computer Science, or related field (or equivalent experience)4–6 years of IT support/service desk experience0–2 years in a lead or supervisor roleStrong leadership, communication, and customer service skillsExperience with M365, Active Directory, ITSM tools (Atlassian, Jira Service Desk, etc.), and endpoint management (SCCM, Addigy, ManageEngine, etc.)Working knowledge of security principles (Zero-Trust, Vulnerability Assessment, Patch Management, PAM tools and EDR tools)DisclaimersNothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.LeMans Corporation is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. LeMans will only employ those who are legally authorized to work in the United States for this opening. There are not any current or future visa sponsorships for this opening.This company participates in E-Verify.Notice to California Employees and Prospective Employeeshttps://downloads.lemansnet.com/docs/LeMans_CA_employee_privacy_policy.pdf