Customer Support Representative

We are a prominent sales and business development firm that represents top clients in the home improvement industry. Our ultimate goal is to ensure our clients are achieving maximum brand visibility and increasing customer engagement. This year, we’ve seen exceptional growth and success, which highlights our commitment to driving results and innovation. As the entry level Customer Support Representative, you will work closely with clients and customers alike to bolster brand awareness in the community and in turn drive sales revenue. Our entry level Customer Support Representatives are experts in our clients’ products and services, and they are excited to share their knowledge directly with consumers. If you’re a people-person with a passion for telling clients’ brand stories, we want to hear from YOU!Customer Support Representative Day-to-Day Responsibilities:Work directly with customers to promote our clients’ brand, products and servicesExplain product features and benefits to customers and confidently answer any inquiriesReport customer feedback to Senior Management and clients, providing feedback on areas of improvementAnalyze client acquisition metrics and KPI’s to maximize sales and drive revenueAdhere to our clients’ compliance standards and maintain professionalism throughout the sales processDrafts, organize and maintain sales contracts on behalf of our clientsAttend in-person and virtual meetings with fellow Customer Support Representatives to develop customer service, sales, and leadership skillsWe are committed to seeing our entry level Customer Support Representatives succeed, so we provide the necessary tools and resources to thrive within our company. Each entry level Customer Support Representative receives in-house training from our Senior Client Support team. This is an entry level role, so no experience is required to apply. Desired skills and qualifications for the entry level Customer Support Representative include:Experience in customer service, sales, or any client-facing role is preferred but not requiredHigh school diploma or equivalentStrong written and verbal communication skillsExceptional time management and organizational skillsEager to improve current skillsAbility to grasp new concepts quickly to develop professionallyAbility to confidently present information to clients, customers and teammatesBasic knowledge of the sales cycle is a plus!If you feel that you would excel in this role, we are eager to hear from you! Please submit your resume, and an HR associate will be in touch with you soonPowered by JazzHRAIhKeBhzV7