Helpdesk Support

We’re looking for a Desktop Administrator who thrives in the right seat—someone who gets it, wants it, and has the capacity to do it. This role is responsible for delivering reliable, responsive, and professional end-user support while helping maintain the standards and systems that keep our clients productive.This is a hands-on technical role for someone who enjoys solving problems, supporting people, and taking pride in doing things the right way—every time.The Right Seat for This Role Looks Like…You Get ItYou understand that end-user experience matters just as much as technical accuracyYou know that clear communication, documentation, and follow-through are criticalYou see how your work directly impacts client satisfaction and team successYou Want ItYou genuinely enjoy helping people and fixing issuesYou take ownership of tickets and don’t let things fall through the cracksYou like working within clear processes while improving them over timeYou Have the CapacityYou can manage multiple requests, priorities, and environmentsYou stay calm, organized, and professional—even under pressureYou can balance technical work with strong customer serviceCore ResponsibilitiesEnd-User & Desktop SupportProvide Tier 1–2 desktop and end-user support (in-person and remote)Troubleshoot hardware, software, and basic network issuesSet up, configure, and maintain desktops, laptops, and peripheralsSupport Microsoft 365, email, and common business applicationsProcess, Documentation & StandardsDocument issues, resolutions, and procedures clearly and consistentlyFollow established processes and contribute ideas for improvementEnsure devices and environments meet company and client standardsClient & Team CollaborationCommunicate clearly with users regarding issues, expectations, and timelinesEscalate issues appropriately while maintaining ownershipWork closely with other technical team members to ensure smooth handoffsWhat Success Looks Like In This RoleTickets are handled promptly, thoroughly, and professionallyEnd users feel supported, informed, and respectedIssues are documented clearly and resolved efficientlySystems are stable, organized, and compliant with standardsWhat We’re Looking ForExperience providing desktop or end-user IT supportStrong troubleshooting and customer service skillsFamiliarity with Windows OS, Microsoft 365, and basic networking conceptsExcellent organization, communication, and time-management skillsA dependable, accountable, team-first mindsetWhy This Role MattersThis role is a critical seat on our team. When the Desktop Administrator is in the right seat, it creates trust with our clients, reduces friction for the team, and allows the organization to run more smoothly.