Customer Service Coordinator, Freight Services

Employment type: 6-month contract (potential for extension)Mandate:Reporting to the Branch & National Exports Manager, Freight Services, the Customer Service Coordinator is responsible for processing and reviewing international cargo and managing booking transactions for a portfolio of clients. The role also supports the Manager in the ongoing development of existing and prospective Delmar customers.The successful candidate will communicate effectively with Delmar clients over the phone, in writing, and in person to maintain client satisfaction and meet company targets, while providing administrative support to the Freight Services team. Responsibilities include identifying and responding to customer needs and requests, proactively offering solutions, ideas, and insights to address customer issues and challenges, and conducting customer review calls as requested. The successful candidate must also maintain a strong understanding of all products and services offered by Delmar.Requirements:1 to 3 years of operations experience in the Freight Forwarding, specifically 3PL environmentExperience in Ocean, Air, Ground, Brokerage or Warehousing is considered an assetDegree in Supply Chain Management, International Transportation & Customs, or related field is considered an assetExperience in CargoWise One system or related systems is considered an assetLocal travel may be requiredWhat You Offer:Proficiency in establishing rapport and developing solid relationships with key customer contactsAbility to probe the right questions, listen carefully and understand customer's needsAbility to offer innovative solutions to ensure customer satisfactionDrive, confidence, persistence, and self-motivationAbility to work efficiently in a team environment, as well as independentlyExcellent communication skills, written and oralExtremely detail oriented and highly organizedWhat We Offer:Equal opportunity employerCompetitive compensationComprehensive benefits package, including health, dental, and vision insurance, and a fitness reimbursement programEducation Reimbursement programOpportunities for professional development and career growthA collaborative and supportive work environmentBalance between work and home lifeSalary range : 50,000-52,000$ USD