Help Desk III

Helpdesk Technician Level II – 100% Remote – $85,000-$100,000Are you looking to join an established, fast-growing cybersecurity services organization where you will step in at moment when market demand is accelerating and you'll play a key role from day one? A rapidly scaling provider supporting highly regulated government contractors is adding a Help Desk Technician III to help meet this rising growth. Apply now!Who You Are:7+ years of IT support experience, including 4+ years at an MSPSkilled with O365, Windows, macOS, Linux, Microsoft 365, Azure, Active Directory, and core networking conceptsKnowledge of compliance regulations and security baselinesU.S. CitizenWhat You'll Do:Serve as the senior escalation point for advanced hardware, software, cloud, and network issues across client environments.Provide day-to-day operational support for endpoints, servers, Microsoft cloud services, networking devices, backups, and mobile device management.Support onboarding/offboarding of users and systems, deploy security tools, and maintain detailed ticket documentation.Collaborate with junior technicians and third-party vendors to resolve issues and improve service delivery.Why Work Here:Virtual work environment - remote role!One of the largest and fastest-growing companies in the CMMC spaceAcquired by a PE firm in 2021 and have had 100% year-over-year growthOpen PTO, 401(k) 4% $1:$1 with immediate vestingWhat does this position pay?Compensation is determined by several factors which may include skillset, experience level, and geographic location. The expected range for this role is $85,000 to $100,000 per year. Please note this range is an estimate, and actual pay may vary based on qualifications and experience.Email your resume to kluu@provenrecruiting.com if you'd like to move forward in your career within an ever-evolving and unique market with an established company.Note: We actively support and promote people of various backgrounds, from race, religion, and gender to geographical areas, universities, lifestyles, and personality types. Proven Recruiting is minority-owned, majority women, and is a strong advocate for diversity and inclusion in the broader community. Apply today!