Manager, Strategic Customer Success

A company is looking for a Manager of Strategic Customer Success.Key ResponsibilitiesLead and develop a team of Customer Success Managers, fostering a high-performance cultureOwn retention and growth outcomes by managing portfolio risk and mobilizing resources for critical accountsDrive strategic value by building executive relationships and developing compelling value narratives for customersRequired Qualifications7+ years in Customer Success, Account Management, or a related role in B2B SaaS, with enterprise experience2+ years of experience managing a team of Customer Success ManagersHands-on ownership of accounts generating $1M+ in ARRProven ability to manage customer crises and sustain executive relationshipsExperience in developing value narratives that connect product usage to strategic outcomes