Training & Development Manager
oversees and improves comprehensive training programs to support exceptional service quality and customer satisfaction.
Key Responsibilities Include:
Develop and implement training strategies aligned with organizational goals.
Create and maintain training curricula and learning materials.
Assess training effectiveness and evaluate staff performance.
Lead and manage a team of training specialists to ensure consistent delivery.
Ensure employees acquire the skills needed to excel in their roles.
Qualifications & skills:
strong training and development experience, curriculum design ability, performance assessment skills, leadership capability, and a focus on service excellence and customer satisfaction.