CSR/Insurance Agent (ID 4108001)

A current iMatchSkills® account is required prior to referral to the employer. An established health insurance agency is looking for someone who is customer service minded with a positive, enthusiastic and professional phone etiquette, great attention to detail, and the ability to work independently as well as within a team. This position will not include outside sales which means no cold calling, no hounding your friends and family and no worry about fluctuation in pay. This is not a commissioned position, meaning consistent compensation and great benefits. Minimum Requirements: - Licensed Health Insurance Producer in Oregon or be able to obtain your license and Marketplace Certification - Three (3) years of customer service experience - High school diploma or GED Preferred: -Experience in the insurance industry -Spanish, Russian, Vietnamese, Cantonese, Mandarin, Korean or Arabic Job Duties: - Engage the public with patience and courtesy, both in-person and on the telephone to assess customer issues and determine the best course of action - Prioritize work and maintain an adequate workflow under pressure in a fast-paced environment - Use critical thinking to complete complex reviews of data; ask questions to ensure accuracy - Able to work with co-workers, clients and partners with professionalism and tact - Maintain valid Oregon and Washington Health Insurance Licenses for this position as well as all state, federal and/or carrier certifications required for the scope of work assigned - Submit applications, draft documents and correspondence, transcribe voicemail and schedule appointments using - - Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint and specialized database software - Skillfully type at a high enough level to capture pertinent data during interactions with customers, without delaying meeting or call response times - Personal effectiveness / credibility, flexibility and communication proficiency within a professional office environment - Collaboration, punctuality and dependability are required Employer Notes: - Background check which is part of the licensing requirements - Drug test for all drugs; candidate will not be excluded for a positive cannabis result but cannot be under the influence during work hours - Looking for a long-term employee - This is an in-office position Hours: - Full time - Typical days and hours of work are Monday thru Friday, 8:30 a.m.to 5:30 p.m. between February and October; and Monday thru Friday, 9:00 a.m.to 6:00 p.m. November through January. Overtime and weekend hours may be required during peak season (Nov-Jan). Wage is based on experience - A differential for those with bilingual abilities in Spanish, Russian, Vietnamese, Cantonese, Mandarin, Korean or Arabic Wages and Benefits: - $37,440 to $45,760 per year, depending on experience and qualifications - Medical, dental, vision - Sick pay, vacation pay and paid holidays - 401K Job Type: Full-time Pay: $37,440.00 - $45,760.00 per year Benefits: Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Required to have Licensed Health Insurance Producer in Oregon or be able to obtain your license and Marketplace Certification. Education: High school or equivalent (Required) Experience: Customer service: 3 years (Required) Ability to Relocate: Salem, OR: Relocate before starting work (Required) Work Location: In person