Police Support Administrative Specialist

JOIN REDMOND!The City of Redmond is a thriving, culturally diverse community, and home to over 80,000 residents. Redmond is the hub of an array of commerce and industry ranging from technology, aerospace, and gaming to biomedical and innovation start-ups. In this role, you will represent the city, and our values of service, integrity, accountability, belonging and stewardship.The Police Department is responding to the growing needs of the City. The fast-paced nature of our municipality drives innovation and efficiency. The successful candidate will possess strong values that align with the City’s values, which include being welcoming, having integrity, showing accountability, and demonstrating a commitment to service. Additionally, the ideal candidate should find satisfaction in providing exceptional customer service, and thrive in a collaborative, high-volume work environment.The Police Support Administrative Specialist performs specialized clerical duties pertaining to the Police Records Division. Police Support Administrative Specialists play an important role in ensuring the Police Department runs efficiently and effectively, working in partnership with police officers, department staff, and the public.As a result, the Police Department is hiring for two (2) Police Support Administrative Specialists a Police Support Administrative Specialist – Records and Police Support Administrative Specialist – Investigations.These roles are ideal for candidates beginning their career in administrative support who crave and love keeping things organized and structured. Candidates need to have good written communication skills and excellent customer service skills.Role & ResponsibilitiesPolice Support Administrative Specialist – RecordsFollow well-defined department procedures in compliance with City, State and Federal laws.Data entry, case file assembly and maintenance including digitizing of case files in accordance to records retention.Greet and screen visitors for the RPD. Enforce sign-in and distribution of visitor badge ID. Handle inquiries by the public, from phone calls and front counter contacts, or direct to appropriate staff.Process and enter court orders (protection orders and warrants), data entry for statewide crime reporting, citation/infraction accountability, review on-line reporting, and research legal information (RCW/WAC).Maintain, process and retain all public records requests for the police department. Handle public disclosure requests from insurance companies, public and other law enforcement agencies. Collect appropriate fees as outline. Requires knowledge of laws and completion of requests in certain time limitations.Process and issue/authorize Concealed Pistol Licenses.Provide Fingerprint services, as needed, according to department regulations.Train new Records staff and police officers on Records duties and provide refresher training as needed.For employees listed on the City’s Language Roster, provide bilingual language translation for visitors at the front counter and for victims (at the officer’s request).For employees who are a Notary Public, provide notary services as needed. Police Support Administrative Specialist – InvestigationsHandle inquiries from the public, field calls for detectives or direct to appropriate staff.Act as the liaison with King County Prosecutor’s Office by processing adult and juvenile felony filings, discovery requests, 911 audio requests, and fire run report requests and other case-related materials.Maintain, process, and retain records for the police department InvestigationsAssist officers and detectives with various investigative tasks.Review, process, and distribute a wide range of police reports and supplemental investigative documents to internal and external stakeholders, including prosecutors, courts, and other law enforcement agencies.Track and monitor case progress, ensuring timely submission of documentation and proper case closure procedures.Assist detectives and officers with administrative components of investigations, such as compiling case files, transcribing interviews, preparing warrant packets, and organizing evidence documentation.Coordinate and maintain case calendars, court dates, and other investigative deadlines; send timely reminders and updates to investigative staff.Support department compliance with public disclosure regulations by identifying and redacting sensitive information from investigative files as needed.Assist with the coordination of interagency communication for multi-jurisdictional cases, including sharing information and securing documentation.Generate routine and ad hoc reports on case activity, case volume, and investigative workload metrics for supervisory staff.Provide support for special projects, criminal intelligence briefings, and task force operations as directed.OtherThis class description describes the general nature of the work performed, representative duties as well as the typical qualifications needed for acceptable performance. It is not intended to be a complete list of all responsibilities, duties, and skills required of the job.Please review the Police Support Administrative Specialist job description for more information about the knowledge, skills, abilities, working conditions, and physical requirements.QualificationsEducation and Experience:Associate’s degree or high school diploma /G.E.D. with 2 years of college level courseworkFive years of progressively responsible administrative support experienceMay require relevant certification or higher education coursework as it pertains to the department/divisionAny combination of education and experience that provides the desired knowledge, skills and abilities to perform the essential duties of the positionLicenses And CertificatesWashington State Patrol’s ACCESS Certification must be completed within six months of hire (for Police Support).Valid Washington State Driver’s license required; accommodation for lack of driver’s license may be considered depending on the assignment or circumstances (for Fire Support).Selection ProcessTop candidates will be invited to take Public Safety Testing’s Personal History Questionnaire (PHQ), which is pass/failTop candidates who pass the PHQ will be invited to a written examination (passing score 70%; weighted at 30%)Final candidates who have passed both the written and PHQ will be invited to an oral interview (passing score 70%; weighted at 70%)Background InvestigationPolygraph, psychological exam, drug screening, medical exam and extensive on-site background investigation will also be required of selected candidates being considered for hire.Automatic DisqualifiersThe City of Redmond Police Department will automatically disqualify any individual who has at any time:Lied during any stage of the hiring processFalsified his or her personal history questionnaire or application or failed to disclose pertinent informationBeen convicted of a felony (or pled nolo contendere to a felony charge) or any offense that would be a felony if committed in Washington State, or has been incarcerated for any crimeSold marijuana, narcotics or dangerous drugsAll illegal and/or recreational drug use will be closely scrutinized on a case-by-case basisHad a pattern of abusing prescription medicationBeen dishonorably discharged from the United States armed forcesReceived more than two moving traffic violations within the preceding 3 years; or reckless driving violation within the preceding 5 years; or driving while license suspended within the preceding 5 years; or driving while intoxicated within the preceding five yearsBeen involved in more than one motor vehicle accident within the preceding 3 years for which the applicant received a traffic or criminal citation and was convicted, forfeited bail, or entered a plea of "guilty" or "nolo contendere."Been previously employed as a law enforcement agent and since has committed or violated federal, state or city laws pertaining to criminal activityCommitted any serious violation of Federal, State, City or County lawsBeen convicted of any crime under a domestic violence statuteUnlawful sexual misconduct. Discretionary DisqualifiersThe following disqualifiers may, upon review by the Redmond Police Department, make you ineligible to become a City of Redmond Police Support Administrative Specialist:Alcohol or substance misuse and/or abuseExcessive traffic violationsCommission of a felonyA demonstrated unwillingness to honor fiscal contracts or just debtsAny other conduct or pattern of conduct that would tend to disrupt, diminish, or otherwise jeopardize public trust in the law enforcement professionAn inability to perform the essential functions of a Police Support Specialist.BenefitsOur employees earn competitive wages and enjoy an exceptional benefits package that includes:MEDICAL INSURANCE - Choice of two plans for employees and their eligible dependents: Premera or Kaiser Permanente. All employee healthcare premiums paid for by the City of Redmond.PRESCRIPTION DRUG INSURANCE - Included with each medical planDENTAL INSURANCE - For employees and their eligible dependentsVISION INSURANCE - For employees and their eligible dependentsOTHER INSURANCE - Life, accidental death & dismemberment insurance, short and long-term disability, optional employee-paid voluntary life insuranceFLEXIBLE SPENDING ACCOUNTS - For tax savings on healthcare and dependent care expensesPAID VACATION & HOLIDAYS – with (13) paid holidays per yearEMPLOYEE ASSISTANCE PROGRAM (EAP)RETIREMENT PLANS - Department of Retirement Systems (DRS) plus additional options that include Municipal Employees Benefit Trust (Social Security replacement plan) and MetLife 457 PlanAnnual COLA adjustmentsAnnual merit increases of up to 5%To learn about benefits at the City of Redmond, please visit C2MB (ajg.com)