Quality Assurance Analyst

Location: GPC HQ ( Atlanta, GA ) or APC HQ ( Birmingham, AL) - 4 days OnsiteDepartment Name: Technology OrganizationGrade Level(s): Exempt 05, Exempt 06Role OverviewThe Technology Organization’s Customer Engagement portfolio is seeking a Quality Assurance Analyst to support customer-facing web applications, internal tools, and APIs/middleware, including platforms such as the Property Manager Portal.This role is embedded within agile scrum teams and is responsible for ensuring high-quality software delivery through a combination of manual testing, test automation, and proactive quality practices. Successful candidates bring strong analytical skills, attention to detail, and a collaborative mindset, with the ability to influence quality outcomes through early engagement and clear communication.This is a hybrid position with an expectation of working onsite (Atlanta or Birmingham) four days per week, with one remote day.Key ResponsibilitiesPerform as an embedded QA member within a SAFe Agile framework, contributing to sprint planning, backlog refinement, PI objectives, and team-level quality outcomes  Design, execute, and document manual test cases for customer-facing web applications, internal tools, and APIs/middlewareDevelop, maintain, and execute automated tests as part of an established automation frameworkPartner with Product Owners and Developers during backlog grooming and refinement to clarify requirements and define acceptance criteriaPerform regression testing, release validation, and UAT support for production deploymentsLog, track, troubleshoot, and clearly document defects with sufficient detail to support efficient resolutionValidate data integrity and mine test data using SQL queries as part of functional and integration testingMaintain testing artifacts and evidence to support traceability and quality validationCommunicate testing progress, risks, and quality concerns clearly and proactivelyContribute to continuous improvement of testing practices, tools, and processesTools & Technologies Agile & Work Management : SAFe Agile framework, Jira Test Management : Xray integrated with Jira is a plus Test Automation: Tricentis Tosca is a plus API Testing: Postman is a plus Databases: SQL for data validation Testing Focus: Balanced manual and automated testing, incremental automation, regression and release validationQualificationsBachelor’s degree preferred, with emphasis in Computer Science, MIS, Engineering, or a related technology field2+ years of experience testing web applications and APIsExperience with structured software testing methodologiesExperience with automated regression testing and application quality management toolsExperience writing or reviewing SQL queries for data validationExperience working with Oracle Utilities Customer to Meter (C2M) is a plusExperience working in Agile/Scrum environments, SAFe experience is a plus CertificationsTricentis Tosca certifications (AS1 and AS2) preferred Knowledge, Skills & AttributesStrong analytical and problem-solving skillsExcellent written and verbal communication skillsProactive quality mindset — identifies gaps and risks earlyMeticulous attention to detail and documentationAbility to manage multiple priorities and meet deadlinesComfortable working independently while collaborating closely with cross-functional teamsUnderstanding of the Software Development Life Cycle (SDLC) and Agile processesOther RequirementsOccasional night or weekend work may be required during releasesOccasional travel may be requiredAbout Southern CompanySouthern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com .Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.Job Identification: 18728Job Category: Information TechnologyJob Schedule: Full timeCompany: Southern Company Services