Solutions Architect - North America

Solutions Architect – North AmericaJoin Plotline as an early Solutions Architect in North America and play a pivotal role in driving customer integrations as we expand internationally. As a critical member of our go-to-market and customer success team, you’ll partner with enterprise clients to architect robust solutions using our platform, ensuring successful adoption and long‑term value. About Our CompanyExpanding into North America as part of our global growth strategyServing leading apps such as Step, mFour, and moreProven record as an enterprise‑grade app personalization platformOpportunity to help shape our customer integration strategy with leadership and product teamsAbout This RoleAs our first North American Solutions Architect, you’ll work directly with enterprise customers, guiding them through solution design, technical integration, and rollout on Plotline. You will serve as a trusted technical advisor – translating business requirements into practical, scalable solutions and ensuring seamless onboarding for high‑value clients. You’ll collaborate closely with product, engineering, sales, and customer success teams to bridge the gap between customer needs and our technical capabilities. Key Challenges You’ll SolveEnterprise Integration:Architect and deliver customized integrations for enterprise and mid‑market clientsTechnical Enablement:Advise client technical teams on optimal use of Plotline’s capabilities and APIsCustomer Onboarding:Lead the technical portion of onboarding, ensuring clients are set up for successSolution Scalability:Ensure designs meet reliability, security, and scalability requirements for complex environmentsFeedback Loop:Relay client technical needs and feedback to internal product and engineering teamsOutcomes ExpectedQ1 Objectives:Successfully architect and deliver onboarding for the first 3–5 North American enterprise clientsQ2 Objectives:Establish repeatable integration playbooks and reduce customer onboarding timesYear 1 Objectives:Serve as lead architect on $2M+ of new customer deployments; help define best practices for NA enterprise integrationsResponsibilitiesTechnical Solutioning & IntegrationCollaborate with enterprise customers to gather technical requirementsDesign, document, and present integration architectures tailored to client needsAdvise on best practices for leveraging Plotline’s APIs, SDKs, and platform featuresTroubleshoot integration challenges and coordinate solutions across cross‑functional teamsCustomer Enablement & SupportLead technical onboarding sessions and workshops with client engineering teamsServe as technical point of contact throughout pre‑ and post‑sales engagementBuild strong relationships with client technical stakeholders, acting as a trusted advisorInternal CollaborationWork closely with product and engineering to provide customer feedback and influence the roadmapDevelop internal documentation and integration resources to support scaling customer adoption in North AmericaRequirementsProfessional Experience2+ years experience in Solutions Architecture, Sales Engineering, or Technical Consulting roles (preferably in SaaS/AI/enterprise software)Strong background in software integration, APIs, and/or app platformsHands‑on experience working with enterprise clients and technical teamsCore CompetenciesTechnical Acumen Deep understanding of cloud architectures, REST APIs, and integration patternsAbility to quickly learn and adapt to new technologiesClient‑Facing Communication Excellent verbal and written communication skillsProven ability to translate complex technical concepts for varying audiencesProject Leadership Detail‑oriented, highly organized, and adept at managing multiple customer projectsTeam Player Collaborative mindset; thrives in cross‑functional environmentsEager to share knowledge and build scalable processesAnalytical & Consultative Strong problem‑solving abilities and consultative approach to customer needsComfortable operating in ambiguous, fast‑growing environmentsReady to Architect Our NA Growth?If you’re passionate about helping enterprise customers succeed with innovative platforms and want to shape the technical foundation of our North American expansion, we want to hear from you. This is your opportunity to define customer architecture practices, lead high‑impact integrations, and accelerate Plotline’s growth in a fast‑paced market.#J-18808-Ljbffr