Patient Registration | Full Time | Inpatient & Observation

Patient Registration | Full Time | Inpatient & ObservationFull Time | 8 am to 4:30 pm Monday thru Friday. Every other Friday and Saturday - 4hr shifts80 Hours Bi-WeeklyAt Meritus Health, we believe that every patient deserves compassionate, high-quality care from the moment they walk through our doors. As a Patient Registration Representative, you will be the first point of contact in delivering that promise. This role is essential in ensuring a smooth and accurate registration process that supports both the clinical and financial health of our organization.Guided by our mission to improve the health of our community, and grounded in values of compassion, excellence, integrity, and collaboration, you will help create a welcoming and efficient experience for patients and families. Your attention to detail, empathy, and professionalism will set the tone for the care journey ahead.Key Responsibilities:Greet and receive patients into the healthcare system with warmth and professionalismConduct timely and accurate interviews to obtain comprehensive registration dataManage the registration process to support the financial viability of Meritus HealthCommunicate with physician offices to obtain necessary clinical informationCollaborate with hospital departments using the electronic health record (EHR) systemEnsure compliance with all state and federal regulations during patient admissionsInitiate and coordinate information for prompt and efficient registrationMaintain working knowledge of revenue cycle operations, third-party reimbursement, and medical terminologyUphold Meritus Health's commitment to compassionate care and service excellence in every interactionMinimum Qualifications:Education* High school diploma or GED required* College coursework in accounting or business-related fields preferredExperience* Minimum of three years of customer service experience required* Three years of recent experience in physician/hospital scheduling, registration, or business office environment preferredLicensure/Certification* Not applicableKnowledge, Skills, and AbilitiesProficiency in admissions, registration, and insurance verificationStrong oral and written communication skillsFamiliarity with office equipment and computer systemsGeneral understanding of hospital payment plans and healthcare insurance payersBasic knowledge of medical terminologyStrong negotiation and interpersonal skillsKnowledge of time-of-service collection procedures preferredExcellent customer service and telephone etiquetteAbility to use tact and diplomacy in interactionsAttention to detail and analytical thinking to determine required registration dataAbility to multitask and work under pressure with minimal supervisionCapacity to comprehend and apply policies and proceduresFlexibility to adapt to a dynamic and evolving work environmentCaring for Our TeamWe are committed to supporting the well-being and professional development of our team members through a comprehensive benefits package, which includes:* Health, Dental, and Vision InsuranceCoverage begins on the first of the month following your hire date.* Life Insurance & Disability CoverageIncludes company-paid life insurance, as well as short- and long-term disability benefits to provide peace of mind.* Paid Time Off (PTO)A generous PTO program designed to help you recharge and maintain a healthy work-life balance.* 401(k) Retirement PlanBenefit from a robust company match to support your long-term financial goals.* Education Assistance & Tuition ReimbursementSupport for your continued learning and career growth.* Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)Options to save pre-tax dollars for eligible healthcare and dependent care expenses.* Shift Differential PayTeam members working evening, night, or weekend shifts may be eligible for additional pay.Happy to HelpAt Meritus, we believe in a collaborative and caring work environment. Interactions are an opportunity to learn, listen and to be there for one another. Therefore, we provide warm welcomes, hospitality-driven closures, and are always Happy to Help.