Technical Program Manager

Join a high-impact Technical Program Manager role supporting the growth and optimization of applications used by a Professional Services organization. This is an exciting opportunity to help shape business processes, improve operational efficiency, and partner with stakeholders to turn complex needs into scalable solutions. Responsibilities Partner with cross-functional stakeholders to define short-term and long-term strategy for key business and systems areas Gather, refine, and organize requirements to support process and application enhancements Analyze current workflows to identify improvement opportunities and recommend practical solutions Design functional and technical process improvements that help teams operate more effectively at scale Use data to evaluate performance, validate assumptions, and support recommendations Perform root cause analysis to uncover issues and help drive corrective actions Serve as a subject matter resource for assigned functional areas and support training efforts as needed Help maintain data quality by conducting regular system audits and supporting accurate reporting Collaborate with technical and business teams in an Agile/Scrum environment Contribute to internal documentation and materials that support broader organizational understanding Skills 5+ years of experience in business analysis, technical program management, or functional/technical systems design Strong experience with requirements gathering and business process design Hands-on experience with data analysis and/or visualization to support decision-making Proven stakeholder management skills across business and technical teams Experience working with large systems deployments and process improvements Deep experience with Salesforce or similar CRM platforms Ability to communicate complex ideas clearly in both written and verbal form Strong analytical thinking, problem-solving, and attention to detail Bachelor’s degree or equivalent practical experience Experience working in Agile/Scrum development methodologies Preferred Skills Experience with FinancialForce or similar professional services automation tools Background in a fast-paced, high-growth technology environment Experience supporting process optimization for professional services teams Ability to balance multiple priorities and work effectively in a dynamic environment Master’s degree Horizontal is committed to fostering an inclusive workplace where different perspectives, backgrounds, and experiences are valued. We welcome candidates who share a commitment to diversity, equity, and inclusion and who want to help build thoughtful, collaborative teams. By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.