Customer Service Representative / Call Center

Job Description **Full Time availability also Part Time Availability Monday-Wednesday morning shift or full days as well!** Here at Smile Time Dental and Make a smile Dental are a well established, fast paced and rapidly growing company that has been in business for 20 years with over 25+ dental offices throughout the Sacramento area. We are seeking a well qualified, hard working, enthusiastic individual to join our amazing team.As a Dental Call Center Agent , you will be the front lines of interaction with our loyal customers. This is a fast paced environment and we need someone who can be on top of answering the high volume of incoming calls. Someone that is very professional and friendly to provide excellent customer service experience. We take pride of our excellent company culture and stability we provide as most of our employees have been with us for many years and now we are looking to add to that team and hopefully find someone who wants to take advantage of the growth opportunities that we provide within our company. Specific Responsibilities:Handle high volume of inbound calls from patients with the utmost care, requiring professional telephone etiquette and superb listening and problem-solving skillsMaking outbound calls to insurance companies and patients to obtain information, perform eligibility verification, request prior authorizations and resolve billing discrepanciesExperience in eligibility, benefits and claims is preferred but not requiredResponsible for providing excellent customer service, insurance and billing supportExcellent verbal and written communication skillsHighly pro-active, goal oriented and motivated attitudeAbility to enunciate and speak clearlyHigh work ethics, common sense and good overall judgment *Being bilingual is a plus!*Work RemotelyNo Benefits:Dental insuranceHealth insurancePaid time offWork Location: In personCompany DescriptionHigh Quality Dental Care!At Smile Time Dental, we understand that going to the dentist can be a daunting experience, but we strive to make your visit as enjoyable and stress-free as possible. We value building long-term relationships with our patients and staff, and every visit is an opportunity to strengthen the trust between us and reinforce our commitment to providing excellent dental care.Company DescriptionHigh Quality Dental Care!\r\n\r\nAt Smile Time Dental, we understand that going to the dentist can be a daunting experience, but we strive to make your visit as enjoyable and stress-free as possible. We value building long-term relationships with our patients and staff, and every visit is an opportunity to strengthen the trust between us and reinforce our commitment to providing excellent dental care.