Experienced Service Advisor

Experienced Service Advisor Blasius KIA – Watertown, CT Join One of the Fastest Growing Service Teams in Connecticut Blasius KIA is actively seeking a high-performing, experienced Service Advisor who thrives in a fast-paced, high-volume environment and is motivated by performance-based income potential. This is not an entry-level position — we are looking for a driven professional who understands how to build customer relationships, maximize opportunities, and deliver an elite service experience. If you are competitive, process-driven, and ready to take ownership of your income, this opportunity offers enormous customer-pay potential backed by a strong support team and a dealership committed to growth. What Makes This Opportunity Different HIGHLY COMMISSIONED PAY PLAN This position offers aggressive earning potential based on: Individual sales performance Customer-pay labor and parts sales Maintenance penetration Effective labor rate Hours per repair order MPI conversion CSI performance Key performance indicators tied directly to advisor success Top performers have the ability to create exceptional income in a service drive loaded with opportunity. Endless Customer Pay Opportunity Blasius KIA continues to experience strong service traffic and customer retention growth, creating consistent opportunities for advisors who know how to: Build value Present maintenance recommendations Leverage digital inspections Communicate effectively Earn customer trust This is an environment where strong advisors can truly separate themselves financially. Robust Support Staff = Advisor Success You are not expected to do it alone. Our service department is built with a strong operational support structure that allows advisors to focus on selling, customer communication, and maximizing the service experience. Support includes: Experienced technicians Dedicated dispatch/process support Management involvement Multi-point inspection processes Team-focused culture Organized workflow systems Strong fixed operations leadership We are committed to creating an environment where advisors can perform at a high level without unnecessary roadblocks. Responsibilities Greet customers promptly and professionally Write and manage repair orders efficiently Build estimates and recommend maintenance/services Communicate repair status updates consistently Review and present MPI findings Deliver exceptional customer experience throughout the repair process Monitor and manage open repair orders Work closely with technicians and parts department to maximize efficiency Maintain high CSI and follow dealership processes What We're Looking For Previous automotive service advisor experience REQUIRED Strong sales and customer service skills Ability to work in a fast-paced dealership environment Process-oriented mindset Strong communication and follow-up skills Motivated by performance-based compensation Team player with a positive attitude Reynolds, CDK, Tekion, Dealertrack, or other DMS experience preferred Why Watertown, CT? Watertown offers the perfect balance of small-town feel with convenient access to major Connecticut markets. The area provides excellent schools, strong community atmosphere, great restaurants, outdoor recreation, and an outstanding quality of life while still being close to Hartford and New Haven. Ready to Elevate Your Career? If you are an experienced advisor looking for: A high-income opportunity Strong leadership Massive customer-pay opportunity A dealership invested in fixed operations growth A team environment designed for success We want to talk to you. Apply today and become part of the growing team at Blasius KIA.