PM Busser- HVRW

Are you a Customer Service Super Star.... WE NEED BIG STARS LIKE YOU!!!Come be a part of an AWARD-WINNING TEAM. Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Collection is a collection of hotels that are created for today's passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond. JOB SUMMARYWe are looking for a friendly, professional dining room assistant to join our hotel's Food and Beverage team. This role will include clearing and resetting tables while assisting the food servers in their duties and providing courteous, professional and efficient service to the guests. The ideal candidate has excellent customer service skills, attention to detail, and a passion for hospitality. ESSENTIAL DUTIES & FUNCTIONSOperational ResponsibilitiesSet-up tables before openingStock and maintain service stations with the proper supplies before, during and after each shiftPromptly clear and reset used tablesRemove all dirty china and glassware from the front of the house and move it to the dish area to be cleanedTake soiled linen to the Laundry Department for launderingFollow a checklist every shiftWell-groomed, professional appearance and demeanor.Ability to work flexible hours, including evenings, weekends, and holidaysCertification of completion in TABC and Food HandlerContribute positively to the team within the departmentPrepare for any and all guest requestComply with Valencia Hotel Collection (and its affiliates) standards and regulations to encourage safe and efficient hotel operations. Maintain regular attendance in compliance with Valencia Hotel Group (and its affiliates)Complete other duties as assigned by SupervisorKeep work areas clean and organizedBe extremely courteous to all customers and fellow employeesMaintain hotel equipment in proper working conditionsEffective multitasking skillsGuest ServicesMaintain knowledge of hotel services and amenities to assist guests with inquiries. Provide personalized service by engaging with guests, learning their preferences, and making recommendations.Greet all guest when they are arriving and departing the restaurant. Always maintain a professional and welcoming demeanor to enhance the guest experience.Study and practice our 18 Core Service StandardsTeam Support and TrainingAttend required meetingsKeep work areas clean and organizedBe extremely courteous to all customers and fellow employeesAttend in monthly Food and Beverage Meetings. Participate in ongoing training to stay updated on menu items, service standards, and company policies. Communication and ReportingCollaborate with other hotel departments to ensure seamless guest service. Report any incidents, accidents, or unsafe conditions immediately to management. Safety & ComplianceComply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.Wear required non-slip footwear to prevent slips and falls. Comply with local and state laws regarding alcohol service, including verifying guest identification when necessary. BASICS Warmly welcoming and creating a refined, inviting restaurant atmosphereDisplay courteous behavior with guests and team membersFollowing all opening, shift, and closing proceduresMaintain a polish and well-organized work areasPerform any additional duties assigned by the supervisorMust be able to complete a checklist every shift. Weekly rehearsals to upkeep standards will be administered and utilized. Physical RequirementsSitting: Not applicableStanding/Walking: Must be able to stand and walk for extended periods of time throughout the shift. Lifting/Carrying: Ability to lift and carry trays, glassware, and supplies (up to 50 lbs if applicable)Other Physical Requirements: Frequent bending, reaching, and light lifting required. Working EnvironmentInterior: Primarily located inside the hotel to include guest areas, restaurant, bar, lobby and kitchenExterior: Comfortable working outdoors if needed. ESSENTIAL SKILLS AND QUALIFICATIONSStrong verbal and written communication skillsHandling difficult customers or complaints with professionalism. Multitasking effectively in a fast-paced environmentEffective time management and problem-solving skillsAbility to work well with a team and demonstrate attention to detailExcellent organizational skills and interpersonal abilities Education and ExperienceHigh school or equivalent education recommendedTABC and Food Handler's certificates BENEFITS: Medical, Dental, Life insurancePaid Time Off Paid Community Service DaysClick here to learn more Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer. Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force. Valencia Hotel Group has been named in Newsweek's list of America's Greatest Workplaces in these categories: America's Greatest Workplaces for Women 2024 America's Greatest Workplaces for Job Starters 2024