Operations Manager

About First Class Security: First Class Security is a veteran-owned security company committed to providing high-quality, reliable security services to warehouses, apartment complexes, hotels, residential communities, and a wide range of other properties. Our mission is to deliver professional, dependable protection with a personal touch. Position Summary: We are seeking a seasoned Operations Manager to oversee daytime field operations for both armed and unarmed security officers. This individual will be a hands-on leader, responsible for maintaining operational excellence across multiple client sites. The Operations Manager will play a key role in building strong relationships with clients, supporting our field personnel, and ensuring all posts operate in full compliance with contract requirements and company standards. Key Responsibilities: Supervise daily operations of armed and unarmed security officers across multiple sites Conduct routine site visits to ensure officers are in proper uniform, on post, and performing to expectation Address and resolve operational or personnel issues as they arise Act as the primary point of contact for clients during daytime hours Assist with scheduling, shift coverage, and coordination with HR/recruiting when needed Ensure compliance with post orders, SOPs, and any client-specific directives Mentor and develop officers in the field to ensure high standards of professionalism and performance Deliver quality customer service and foster long-term client relationships Provide operational reports to senior leadership Qualifications: Minimum of 6 years of experience in the private security industry (preferably with supervisory or management experience) Bachelor’s degree from an accredited college or university (required) Armed Security License in the State of Tennessee Strong leadership, communication, and interpersonal skills Ability to work independently and manage time effectively in the field Familiar with armed and unarmed security protocols and licensing requirements Must have a valid driver’s license and reliable transportation Able to pass background and drug screening Preferred Traits: Prior military or law enforcement experience is a plus Bilingual (English/Spanish) is a plus Strong problem-solving skills and ability to work under pressure Schedule: Rolling 5 day work week, (3 weekends a month are required), Day Shift Area of Coverage: Middle Tennessee