Concierge, Meetings & Conference Services

Summary Statement:The Conference Services Concierge serves as a key operational partner and ambassador for in-house convention clients, ensuring a seamless, service-driven experience throughout all phases of their program. This role exercises independent judgment in coordinating meeting operations, supporting program logistics, resolving guest needs, and upholding resort standards. The Concierge collaborates closely with Conference Services Managers and cross-functional departments to anticipate requirements, protect the integrity of the event, and elevate the overall guest experience. Primary Job Duties: Includes but is not limited to:Support the Catering & Conference Services Manager in managing in-house groups, acting as an extension of the CSM to ensure continuity, communication, and service excellence. Serve as an empowered point of contact for clients during program execution, proactively identifying needs, resolving issues, and making informed decisions to maintain program flow and guest satisfaction. Participate in all Pre-Convention and Post-Convention meetings, providing insight into operational considerations, guest needs, and event execution. Conduct detailed inspections of all meeting rooms to verify compliance with Event Orders, room diagrams, and brand standards. Lead pre- and post-show walkthroughs with clients and CSMs to document room conditions, identify service opportunities, and ensure accountability across departments. Monitor break schedules, refresh timing, and service delivery, ensuring execution aligns with client expectations and program requirements. Oversee the preparation, opening, securing, and closing of meeting spaces, ensuring readiness and protection of resort assets. Coordinate with Banquet Setup, AV, Housekeeping, Engineering, and other resort teams to ensure meeting spaces are properly furnished, maintained, and reset according to daily standards. Review daily event postings and signage for accuracy, ensuring information is current and consistent with operational plans. Coordinate digital media postings within the Conference Center and ensure client content is displayed according to the requested schedule. Assist with room set diagrams and collaborate with Banquet Setup to ensure layouts meet client specifications and safety guidelines. Manage the issuance, tracking, and return of meeting room keys; ensure accurate billing for unreturned keys. Anticipate guest and client needs, identify potential challenges, and implement proactive solutions to preserve the integrity of the event. Maintain a visible presence on the conference floor, offering professional guidance, timely support, and elevated service to clients and attendees. Exercise discretion and independent judgment in addressing guest concerns, prioritizing tasks, and making decisions that impact program success. Utilize a personal device/cellular phone for operational communication, task management, and access to company systems and documents. Perform additional job-related duties as assigned to support departmental goals and ensure exceptional program execution. Qualifications: Includes but is not limited to:Demonstrated proficiency with automated Sales & Catering systems and related event-management applications. Strong working knowledge of meeting space capacities, banquet configurations, and operational standards relevant to program planning and execution. Ability to exercise sound judgment, prioritize tasks, and make independent decisions in a fast-paced, guest-focused environment. Excellent verbal and written communication skills in English, with the ability to interface professionally with clients, leadership, and cross-functional teams. Professional appearance, demeanor, and interpersonal presence consistent with luxury hospitality standards. Proven ability to deliver elevated guest service while managing multiple operational priorities. Ability to interpret, apply, and maintain comprehensive understanding of departmental policies, procedures, and service standards. Flexibility to support business needs, including availability for programs scheduled on evenings, weekends, or holidays. Must be at least 21 years of age. Minimum Education and Experience:High School Diploma or equivalent. At least two years of professional experience in Hotel Operations, Customer Service, Convention Services, Event Management, or a related hospitality field. Ability to exercise sound judgment, manage multiple priorities, and support program execution in a fast-paced environment. Preferred:Experience with Delphi, Social Tables, or comparable event-management platforms. Associate degree or equivalent professional experience in hospitality, event management, or a related discipline. Previous experience in a large-scale luxury resort, convention center, or conference facility. Certificates, Licenses, Regulations:Proof of eligibility to work in the United States. Ability to obtain and maintain required certifications, including Food Handler and Alcohol Awareness cards. Physical Demands:The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is primarily performed within the Conference Center. Frequent walking throughout meeting and event spaces. Ability to tolerate varying noise levels, temperatures, lighting conditions, and air quality. Ability to sit or stand for extended periods. Occasional bending, reaching, and movement of items up to 50 lbs. Sufficient eye/hand coordination to perform job-related tasks. Ability to understand and follow policies, procedures, safety information, and written instructions. At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities. Everyone is an Ambassador-No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need. Everyone works in Safety-If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual. Everyone works in Security-If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern. Everyone works in EVS-If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual. Everyone works in Guest Experience-If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.