Account Manager

What You’ll Do as an Account ManagerBuild and maintain strong, trusting relationships between potential customers, current customers, and the company.Salary Range: $60,000-$70,000Customer Success for Machined PartsOwn the customer experience—serve as a primary point of contact for quotes, order acknowledgements, delivery updates, and technical questions.Data entry of the orders, quotes, and acknowledgements will be required.Resolve issues by coordinating with production, quality, engineering, and logistics departments to ensure every commitment is met.Proactively communicate project milestones, shipment status, and any variances, building trust through transparency.Champion the voice of the customer internally to drive continuous improvement.Management of Distribution AccountsSource material from key vendors for orders related to the distribution of plastic sheet, rod and tube.Create an estimated price for distributed sheet, rod or tube.Build relationships with key vendors who we buy material from.Grow your knowledge of plastic materials and their functionality in certain environments to better sell material.Inside Sales & Revenue GrowthGrow account value by spotting upsell/cross-sell opportunities, recommending value-added services, and increasing average order size.Job Expectations:College degree preferred1–3 years in account management, inside sales, or customer service with revenue targetsStrong phone presence, persuasive communication, and follow-throughMust align with Konrady Plastics core values: Approachable, Adaptable, Accountable, Hardworking, Helpful and SafePrevious experience working in machining/manufacturing is a plusAbility to read blueprints is a plusERP experience is helpful (we use JobBoss/E2)CRM proficiency (we use Pipedrive) and a data-driven mindsetExcellent attention to detail and verbal/written communication skills. Ability to build rapport and collaborate with others within the company and with customers. Ability to work independently, learn new tasks/handle multiple tasks, solve problems, and show strong self-motivation and initiative. Ability to operate under deadlines while still meeting standards.Why KonradyGrowth you can see: double-digit sales expansion and frequent new investments in equipment and technology.Career runway: individualized development plans, cross-training, and clear promotion paths.People-centered culture: family-owned warmth with professional rigor, verified women-owned, team bonuses, collaborative workshops, and social gatherings.Stability & benefits: competitive salary, medical/dental/vision, and more.The responsibilities outlined in this position description serve as a general guideline for the position and are not exhaustive of all duties inherent in the job.About Konrady PlasticsKonrady Plastics - Best Places to Work in Indiana, a fast-growing, ISO-9001-certified manufacturer of plastic machine part - is expanding our commercial team. We combine 40+ years of stability with an energetic, people-first culture where initiative is celebrated and wins are shared. If you thrive in a collaborative environment that rewards attention to detail, project management, and a passion for helping customers succeed, we want to meet you.This position is a full-time salaried position. The Account Manager is responsible for proactively interfacing with customers to prepare quotes, process order, upsell, and resolve any customer inquiries.