Junior Data Analyst

Analyst, Workforce Operations | HybridWe're hiring for a leading national airline that is dedicated to optimizing workforce operations through data-driven decision-making and advanced technology. This employer operates a global network and is focused on enhancing operational efficiency and delivering exceptional customer experiences.The Role• Analyze and manage daily, weekly, and monthly department reports using advanced tools.• Assess agent schedules and real-time staffing needs, applying predictive analytics for optimization.• Develop and maintain data logs and spreadsheets for reservations and performance metrics.• Record overtime, vacation, and voluntary time-off (VTO) using automated tracking systems.• Update skill levels and integrate AI-driven routing strategies.• Collaborate on AI-enabled workforce optimization projects and process automation.What You'll Need• Bachelor’s degree in a relevant field or equivalent experience.• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).• Strong analytical and mathematical skills.• Knowledge of statistics and relational databases.• Excellent customer service and communication skills.• Ability to work under pressure and manage multiple assignments.What's On Offer• Opportunity to travel the world with extensive travel perks for you, family, and friends.• Comprehensive health, dental, vision, and prescription benefits available from day one.• Robust wellness programs and resources to support personal and professional growth.• Competitive 401(k) program with potential employer contributions.Apply via Haystack today!