Technical Project Manager - Remote

The Technical Project Manager (Tech PM) owns delivery of technical projects across the client base — including client onboarding, migrations, infrastructure upgrades, hardware refreshes, and, critically, client offboarding — while providing a high level of client service through clear communication and detailed documentation.This is a hands-on, technically fluent PM role. The right candidate is comfortable working alongside engineers, understands enough about IT infrastructure and vendor/technology transitions to plan and de-risk them, and treats client offboarding with the same rigor and structure as onboarding — ensuring every engagement closes out securely, completely, and on schedule.Success in this role means technical projects (including offboards) are delivered on time, within budget, and with no loose ends — no orphaned access, no missed equipment, no unresolved data-transfer items.Key Duties And ResponsibilitiesGeneral Project ManagementAct as the primary liaison between the delivery/engineering team, the client, and internal stakeholdersDetermine, clarify, and define project scope and communicate this effectively to all stakeholdersDevelop, maintain, and manage a detailed project schedule, budget, and work plan using Jira (or equivalent PM tooling), with consistent, accurate, and comprehensive documentationTrack project hours and costs to meet budget and manage resourcing across multiple concurrent projectsCoordinate internal engineering resources and third-party vendors needed to reach project objectivesManage changes to project scope, schedule, and cost using approved change-control processes, and consistently report changes and progress to stakeholdersMeasure, document, and report project and resource performance using dashboards, status reports, and PM analyticsTechnical Project DeliveryPlan and lead technical projects such as infrastructure upgrades, platform migrations, hardware refreshes, and software deployments across multiple client environmentsWork directly with engineers (network, systems, cloud, Citrix, etc.) to translate technical scope into actionable project plans, timelines, and milestonesUnderstand enough of the underlying technology — networking, endpoints, cloud/on-prem infrastructure, licensing — to identify risks, dependencies, and sequencing issues before they cause delaysCoordinate hardware/software procurement, staging, and deployment logistics for refresh and migration projectsMaintain sufficient working knowledge of each client's technology stack to manage change windows, cutover plans, and rollback proceduresClient Onboarding & OffboardingOwn the client offboarding process end-to-end: coordinating secure return or decommissioning of hardware, revocation of access and credentials, data and knowledge transfer, and closeout documentation when an engagement endsBuild and maintain a standardized offboarding checklist/playbook to ensure every offboarding is complete, secure, and audit-readyPartner with delivery, security, and account management teams to identify and mitigate risk during offboarding — data retention/deletion requirements, license reassignment, and outstanding assets or invoicesLead technical onboarding of new clients in partnership with Solutions Engineers, ensuring a consistent, well-documented ramp-up experienceServe as the point of accountability for offboarding timelines and sign-off, escalating blockers earlyAdditional ResponsibilitiesMentor and support less experienced project coordinators and PMsParticipate in Project Implementation Reviews and Design Reviews to ensure project successMaintain accurate, real-time timesheets and complete notes of client communications and troubleshootingStay current on relevant technology and PM trends, and alert stakeholders to changes that could affect active projectsPerform additional job duties as requested by management to contribute to the overall success of the organizationRequirementsRequired Skills and AbilitiesExcellent written and verbal communication skills, both client-facing and internalStrong technical aptitude — comfortable learning and discussing infrastructure, endpoints, and cloud/on-prem systems well enough to plan and manage technical projects (hands-on engineering not required, but must speak the language)Demonstrated experience managing IT/technical projects such as migrations, hardware refreshes, onboarding, or offboarding in an MSP, IT services, or enterprise IT environmentProven ownership of client or vendor offboarding/transition processes, including access revocation, asset recovery, and documentationProficient with project/task management tooling (Jira or similar) for planning, tracking, and reportingAbility to build and enforce standardized processes and checklists (e.g., offboarding playbooks) across a teamDetail-oriented and highly organized, with the ability to manage logistical planning across multiple concurrent projectsAbility to adapt to changes in the work environment, manage competing demands, and deal with frequent change, delays, or unexpected eventsSelf-motivated, reliable, and able to thrive in a fast-paced, multi-client environmentEducation And Experience3-5+ years of project management experience, ideally within a technology, MSP, or IT services environmentDemonstrated experience managing multiple concurrent technical projects — including offboarding/transitions — according to outlined scope, budget, and timelineHands-on experience with project management software and tools (Jira or similar) and reporting/dashboardsPMP, CAPM, Scrum Master, or similar project management certification is a plusPrior experience in an MSP or multi-client technical services environment strongly preferredBenefitsRemote (Company provided equipment after 3 months)Full-time employmentHMOGovernment Mandated Benefits