Employee Benefits Client Manager

Company Description CCIG, based in Englewood, Colorado, is a nationally recognized insurance brokerage with more than 100 professionals delivering a broad range of business and personal insurance products and services. The firm provides Property, Casualty, Risk Management, Employee Benefits, Life, and Wealth Management solutions to clients across the United States. CCIG serves organizations of all sizes, from international publicly traded companies to local family-owned businesses. The team focuses on designing and implementing tailored, cost-effective insurance and risk management strategies that address each client’s unique exposures. CCIG values collaborative, client-focused professionals who are committed to high-quality service and long-term relationships.Role Description The Employee Benefits Client Manager is a full-time, hybrid role based in Austin, TX, with flexibility to work remotely part of the week. This role manages a portfolio of employee benefits clients, serving as a primary point of contact for day-to-day service needs. Responsibilities include coordinating plan renewals, preparing proposals and presentation materials, and supporting implementation of medical, dental, vision, life, disability, and other benefit programs. The Employee Benefits Client Manager will respond to client inquiries, liaise with carriers and vendors, assist with claims and billing resolution, and ensure accurate documentation in internal systems. The role also supports compliance activities, open enrollment processes, and ongoing communication to help clients optimize their benefits strategies and employee experience.Qualifications Strong client service and relationship-management skills, including the ability to communicate clearly with HR teams, executives, vendors, and internal stakeholders.Experience in employee benefits, insurance, or related fields, with familiarity in medical, dental, vision, life, disability, and other group benefit plans.Proficiency in organizing renewals, preparing proposals, managing timelines, and maintaining accurate records and documentation.Solid analytical and problem-solving skills to review plan designs, rates, and claims issues and recommend practical solutions.Comfort with technology, including Microsoft Office (Excel, Word, PowerPoint), CRM/agency management systems, and virtual collaboration tools.Strong written and verbal communication skills, with attention to detail and the ability to explain complex benefit concepts in accessible language.Ability to work both independently and collaboratively in a hybrid environment, managing multiple priorities and meeting deadlines.Prior experience in an insurance brokerage, benefits consulting firm, or HR benefits department preferred; applicable insurance licenses (or ability to obtain within a defined timeframe) are a plus.Associate or bachelor’s degree in Business, Human Resources, Risk Management, or a related field preferred, or equivalent relevant experience.