Application Support Engineer

We are seeking an Application Support Engineer (Service Management Engineer I) for a leading global payments technology organization. This role is ideal for professionals with experience in Application Support, Production Support, or IT Operations who enjoy troubleshooting production issues, performing SQL-based data validation, analyzing application logs, and ensuring the reliability of enterprise applications. Here are some of the specific details Job Location: O'Fallon, MO (Hybrid) Pay Rate: $48/hr W2 Top Skills 1–4 years of experience in Application Support, Production Support, IT Operations, or Technical Support. Basic SQL skills (SELECT, WHERE, JOIN, GROUP BY, ORDER BY) for data validation and troubleshooting. Experience troubleshooting production or enterprise application issues. Experience with Splunk or similar log analysis and monitoring tools. Working knowledge of Linux/Unix commands. Strong analytical, communication, and problem-solving skills. Primary Responsibilities Provide L1/L2 support for enterprise applications in a production environment. Investigate and resolve production incidents using SQL, application logs, and monitoring tools. Perform SQL-based data validation to troubleshoot application and transaction issues. Analyze logs using Splunk or similar tools to identify root causes and support incident resolution. Monitor application performance and ensure SLA compliance. Support incident, problem, change, and release management activities. Collaborate with Development, Infrastructure, and Business teams to resolve production issues. Create and maintain operational documentation, runbooks, and knowledge articles. Participate in production deployments, maintenance activities, and post-release validation. About Us Harvey Nash is a national, full-service talent management firm specializing in technology positions. Our company was founded with a mission to serve as the talent partner of choice for the information technology industry. Our company vision has led us to incredible growth and success in a relatively short period of time and continues to guide us today. We are committed to operating with the highest possible standards of honesty, integrity, and a passionate commitment to our clients, consultants, and employees. We are part of Nash Squared Group, a global professional services organization with over forty offices worldwide.#J-18808-Ljbffr