Remote Ivanti ITSM KPI Dashboard Analyst (Xtraction)

A business consulting firm is looking for an Ivanti ITSM / Xtraction Reporting Analyst to develop a formal KPI dashboard for IT Service Desk operations. The ideal candidate should have strong hands-on expertise in Ivanti ITSM and Ivanti Xtraction, capable of calculating and visualizing SLA metrics like First Contact Resolution (FCR) and Mean Time to Resolution (MTTR). This fully remote role demands strong data extraction skills and understanding of the Ivanti data model to ensure accurate reporting and compliance.#J-18808-Ljbffr