Information Technology Support Specialist | Remote
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Work SnapshotType: Part-time positionLocation: RemoteCommitment: Flexible (self-paced schedule)Commission: $50 - $70 per hourWhat You Will Be DoingDesign structured IT support workflows and scenarios with clearly verifiable outcomesBuild tasks across helpdesk operations, identity and access management, and endpoint supportDevelop deterministic rubrics to evaluate system performance against expected resolutionsCreate and review IT artifacts such as tickets, runbooks, and incident reportsAssess outputs based on accuracy, diagnostic steps, and resolution qualityWhat We Are Looking ForStrong experience in IT support, helpdesk, or system administrationStrong experience in identity and access systems, endpoint management, or SaaS administrationStrong experience in tools such as Okta, Active Directory, Intune, Jira, or ServiceNowStrong ability to create and interpret IT artifacts including tickets and runbooksClear written communication with step-by-step reasoning and structured problem-solvingHow To ApplyUpload resumeInterviewSubmit form