Banking Ops Specialist II

The Banking Operations Specialist II job handles the routine day-to-day operations of consumer and commercial banking. This job performs administrative/transactional banking tasks such as assisting with service transactions, supporting multi-channel inbound referrals, verifying daily proofs and processing payments that sometimes require interpretation or deviation from standard procedures. Working under moderate supervision, this job supports other banking professionals to ensure that critical tasks are completed on time, and may also be tasked with implementing new ways to streamline processes or improve efficiency within their department.Key Responsibilities And DutiesAnswers service and referral calls and responds to customer questions and assists with service transactions.Verifies that daily proofs and reconciliations are compliant with corporate accounting and control policies.Validates accuracy of payments, tickets and online entries.Provides solutions to customer, branch or bank inquiries and escalates issues as necessary.Considers multiple resources and records when investigating customer inquiries.Handles more complex transactions and balances general ledger accounts.Ensures work is properly safeguarded and controlled in accordance with banking policies and procedures.Educational RequirementsHigh School PreferredWork ExperienceNo Experience RequiredPhysical RequirementsPhysical Requirements: Sedentary WorkThis position is Hybrid. Hybrid work requires working onsite four days per week with one flexible day to work remotely.Career Level2IC$20 - $26 ,EverBank, N.A. ("EverBank") is a nationwide specialty bank providing high-value products and services to consumer and commercial clients nationwide. As a pioneer in online banking, we offer convenient digital access for clients 24/7, in addition to phone banking services and a network of financial centers.EverBank's commitment is to deliver to our clients high-performing, high-yield solutions backed by exceptional service, always giving them the advantage they expect, to make the most of their money.VEVRAA Federal ContractorMember FDICNotice to Job SeekersAdditional InformationThis Banking Operations Specialist II position is on EverBank's Wire Operations team.Preferred Qualifications1+ year of banking experienceKnowledge of wire processingPosting End Date: 11/14/24