Help Desk Technician

E-Logic is seeking Help Desk Engineers to provide technical support in Assabet Valley Collaborative managed IT services environment. This role serves as the first point of contact for end users, delivering timely troubleshooting and resolution of hardware, software, and network issues. This position supports a 24x7x365 service model and requires strong problem-solving skills, effective communication, and a customer-focused approach.Key ResponsibilitiesHandle basic user issues (password resets, access issues)Log and track incidents in ticketing systemProvide first-line troubleshooting and escalationResolve escalated issues related to systems and applicationsSupport account management, device configuration, and connectivityAssist with patching and system updatesQualifications1-5 years of IT support experienceTroubleshooting and system knowledgeHandle complex technical issues and root cause analysisSupport infrastructure, servers, and network troubleshootingWork closely with engineers and architects on solutionsDeep knowledge of systems, networking, and enterprise toolsImportant NoticeThis role is part of a proposal for Assabet Valley Collaborative . Hiring is contingent upon the selection of the consultant. Selected candidates will be included in the proposal and must authorize the use of their resume for submission.