Field Service Technician

Hybrid Position - travel required, work from home when not traveling or not required to be at the location This Role Is for Someone Who Takes Work Seriously You don’t cut corners. You don’t leave things “mostly done.” When equipment is down, you stay on it until it’s fixed— correctly . Every day is different. Every site is different. Every machine has its own challenges. If you thrive on solving problems independently, moving with urgency, and delivering excellent results without being micromanaged—this role was built for you. About Euclid Medical Products Euclid Medical Products is a trusted leader in unit-dose and multi-dose packaging automation for pharmacies, long-term care facilities, and healthcare organizations. Our equipment supports patient safety, operational efficiency, and reliability—so precision and follow-through matter here. What You’ll Be Responsible For Install, configure, and validate unit-dose and multi-dose packaging equipment at customer sites Troubleshoot mechanical, electrical, and software issues independently in real-world environments Handle days where schedules change, equipment varies, and urgency is real Perform preventive maintenance to ensure long-term reliability and performance Train customers on proper operation, maintenance, and best practices Document service work thoroughly and accurately—details matter Communicate field insights back to internal teams to improve systems and processes Travel regularly to customer locations (regional and national) What Success Looks Like in This Role Problems don’t linger—you see them through until resolved Customers trust you because you’re prepared, professional, and thorough You manage your time, priorities, and workload without needing constant direction Equipment leaves your hands operating exactly as it should What We’re Looking For Experience installing, servicing, or troubleshooting electro-mechanical equipment (pharmacy, automation, or medical equipment experience is a strong plus) Strong diagnostic skills and the ability to think critically under pressure High attention to detail and pride in doing work the right way Self-motivated, self-directed, and comfortable working alone in the field Proficiency with Windows operating systems , including installation, configuration, troubleshooting, and system performance Professional communication and customer-focused mindset Valid driver’s license and ability to lift/move equipment as required What We Offer Competitive salary and benefits Hands-on training and certification on Euclid Medical Products systems Career growth within a growing healthcare technology company A team that values accountability, ownership, and excellence #J-18808-Ljbffr