Slots Services Rep (Part Time) - Philadelphia

OverviewWhy We Need Your TalentsProvides casino slot players quality service to ensure their entertainment experiences exceed their expectation level. Acts as a bus greeter and executes gift giveaways and slot tournaments. Completes new player sign-upsResponsibilitiesWhere You'll Make an ImpactWelcomes customers.Responsible for executing new card sign-ups utilizing handheld devices and desk top computers at the Live! Rewards Center. Responsible for greeting guests in the VIP Room and ensuring they enjoy their experience.Informs members of benefits, contests and promotions.Replaces lost club cards.Distributes promotional items in accordance with specific guidelines excluding discretionary authority to issue promotional play.Assists with payment of slot jackpots, ticket fills and equipment jams.Repairs minor slot machine malfunctions.Notifies slot technicians when machine malfunctions require technical assistance.Discretionary ability to extend complementary services in accordance with the approved comp matrix.Responds to guest questions, issues and concerns in a courteous and professional manner. Knowledgeable of casino including but not limited to hours of operations of casino, restaurants, and other amenities.Complies with internal controls, standards and procedures.Ability to extend complimentaries in accordance with the property comp matrix.Other duties may be assigned.QualificationsSkills You'll Need to SucceedExcellent customer service and interpersonal skills.Ability to communicate with team members and guests.Availability to work Friday, Saturday and Sundays from noon until 2am Available to work flexible shifts, weekends and holidaysA Few Must HavesHigh school diploma, GED or equivalent work experience in a customer service environmentAbility to obtain and maintain a valid license as required by the State Gaming Agency for the position.Perks We Offer You Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents Generous retirement savings options are available. Free uniforms Free parking Discounted meals Service and Attendance bonuses Tuition reimbursement Discounts on hotels, theme parks, travel, and more! Physical RequirementsAbility to stand for long periods of times without sitting or leaning.Standing 10%Walking 85%Sitting 5%Keyboarding 20% - includes the use of handheld devices while on the casino floor.Life at Live!24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 2000 employeesExposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.You will work in an environment where smoking is allowed.