Member Specialist PT
Position SummaryProvides member service. Maintains the checkout area and resolves member issues and concerns. Promotes Sam's Club products and services and offers guidance and support to members regarding self-service technology. Processes member purchases, assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types. Follows company safety standards, procedures, and guidelines, including conducting safety sweeps.Follows proper procedures for handling merchandise and corrects and reports unsafe situations to facility management.Maintains entrance and exit areas: acknowledges members, verifies membership cards, identifies member needs, reviews receipts, assists with securing and safeguarding Sam's Club assets and property, maintains paperwork and logs, and executes emergency response procedures to ensure compliance with company security and safety practices.Assists with the training of Member Frontline Services associates on company processes and procedures, teaches new technology and tool functionality, delivers new programs rollout training, and provides continuous learning and process improvement opportunities.Ensures the area of responsibility is maintained in accordance with company policies by properly handling returns, arranging and organizing merchandise, identifying shrink and damages, and complying with standards of ethics and integrity by implementing related action plans and applying the Open Door Policy.Completes work assignments and priorities using policies, data, and resources; collaborates with managers, co-workers, customers, and other business partners; identifies priorities, deadlines, and expectations; communicates progress; recommends improvement opportunities; and adapts to and learns from change, difficulties, and feedback.Respect the Individual: Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported, and connected through a culture of belonging; helps attract the best talent. Respect the Individual: Works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence. Respect the Individual: Strengthens the team by helping, developing and mentoring others; recognizes others' contributions and accomplishments.Act with Integrity: Maintains and promotes the highest standards of integrity, ethics, and compliance; models Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us. Act with Integrity: Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.Serve our Customers and Members: Delivers results while putting the customer first. Serve our Customers and Members: Makes decisions based on reliable information; balances short- and long-term priorities; and considers how own work impacts the team's ability to deliver on our purpose for all stakeholders.Strive for Excellence: Displays curiosity and a desire to learn; takes calculated risks; and demonstrates courage and resilience. Strive for Excellence: Drives continuous improvements; is open to and uses new technologies and skills; and supports others through change.BenefitsHealth benefits include medical, vision, and dental coverageFinancial benefits include 401(k), stock purchase, and company-paid life insurancePaid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices.Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.Live Better U is a company-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J.CompensationThe hourly wage range for this position is $18.00 to $26.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.Minimum QualificationsRetail experience including operating front-end equipment (for example, cash register)Experience working with mobile retail applicationsPrimary Location1905 SOUTH 300 WEST, SALT LAKE CITY, UT 84115-1806, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and have a no-tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.J-18808-Ljbffr