Bilingual Unemployment Compensation Claims Intake Interviewer (Spanish-English) - Indiana

THE POSITION Are you interested in providing superior customer service to claimants who have lost a job through no fault of their own? If so, consider starting a new chapter in your career at the Unemployment Compensation (UC) Service Centers in Indiana as a Bilingual Unemployment Compensation Claims Intake Interviewer. This position gives you the opportunity to become an essential part of a team that provides Pennsylvanians with efficient, timely customer service they deserve by assisting customers who file claims for unemployment compensation. If you thrive in a challenging work environment and have the ability to work independently and efficiently in a constantly changing and evolving atmosphere, we have the perfect job for you! DESCRIPTION OF WORK As a Bilingual Unemployment Compensation Claims Intake Interviewer, you will be responsible for gathering information and pertinent data from claimants and employers to establish valid claims for unemployment compensation benefits in accordance with the PA UC Law. Work involves entering and retrieving data, modifying records, processing claims, as well as identifying issues that may affect the eligibility of claimants for benefits. Effective communication is key as you will be contacting claimants, employers, other service centers, or agent offices to obtain clarification of claims data to expedite processing of claims. Advising claimants of their rights and responsibilities Conducting fact-findings to identify issues that may affect claimants eligibility Preparing and mailing forms to verify wage and separation information Maintaining up-to-date records of claimant information Participating in the settlement of routine adjustments and overpayments Work Schedule and Additional Information Full-time employment Work hours are generally 8:00 AM to 4:00 PM, Monday – Friday, with 30-minute lunch. Work schedule may vary based on operational needs. Telework: You may have the opportunity to work from home (telework) part-time, upon successful completion of the required probationary period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Indiana. The ability to telework is subject to change at any time. Additional details may be provided during the interview. Salary: In some cases, the starting salary may be non-negotiable. Note: Employees who pass the Spanish proficiency exam may be able to receive an incentive of up to $1.00 per hour for using their bilingual skills, following the employee's probationary period. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. QUALIFICATIONS Successful completion of the Unemployment Compensation Intake Interviewer Trainee (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or Three years of customer service or office support experience which includes two years of experience resolving customer impact issues; or Any equivalent combination of experience or training which includes two years of experience resolving customer impact issues. Other Requirements This position requires the selected candidate to be able to read, write, and speak in Spanish. You may be contacted for a Spanish speaking proficiency evaluation conducted by the Bureau of Talent Acquisition, PA Office of Administration. If contacted, you must pass the speaking evaluation in order to be deemed eligible for this position. Your proficiency in reading and writing in Spanish must be demonstrated during the probationary period to achieve regular status in the position. You must meet the residency requirements for Pennsylvania. For more information on ways to meet PA residency requirements, follow the instructions and click on Residency. You must be able to perform essential job functions. Legal Requirements This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification. How to Apply Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position. Veterans Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to the appropriate resources. Telecommunications Relay Service (TRS) 711 (hearing and speech disabilities or other individuals). EEO Statement and Disability Accommodations If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. EXAMINATION INFORMATION Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam). Your score is based on the detailed information you provide on your application and in response to the supplemental questions. Your score is valid for this specific posting only. You must provide complete and accurate information or: your score may be lower than deserved. you may be disqualified. You may only apply/test once for this posting. Your results will be provided via email. Health & Wellness We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.* Compensation & Financial Planning We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options. Work/Life Balance We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities. Values and Culture We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving. Employee Perks Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships. For more information on all of these Total Rewards benefits, please visit and click on the benefits box. Eligibility rules apply. J-18808-Ljbffr