Team Manager - Claims Tech - Wakefield

Under limited direction, lead the investigation and timely disposition of first and third party claims. These claims may require a high level of technical experience and may involve large damages and/or questions of coverage. Oversee team performance and production to ensure Claim department goals are achieved in support of the business plan. Responsible for execution of tactical, day-to-day activities and imparting functional technical expertise.Key ResponsibilitiesSelect, train and develop an effective and efficient staffEstablish and communicate clear performance standards and objectives Conduct performance evaluations; recommend salary adjustments, promotions, transfers, and dismissalsCounsel employees on educational and job opportunities which will enhance their career development Spend time coaching, mentoring, training, and developing their staff, addressing other responsibilities that need to be done at this level, and an appropriate work-life balance has been achievedEnsure exceptional customer service and high quality work is delivered from direct reportsMonitor operations and staff and recommend, when necessary, changes in methods, procedures, structure and additions or changes in personnel to secure optimum utilization of resourcesKeep staff informed of current problems, changes and new developments in the department and company by conducting periodic meetingAdminister all policies and procedures contained in the Arbella Employee Handbook; communicate to staff, interpret as necessary, and ensure complianceMonitor reports on productivity trends; recommend and implement changes on an ongoing basis to improve productivity Compile and analyze data and create reports to provide information to managementOperate, input and retrieve information using the automated claim system; request checks, form letters and other correspondence through the automated claim systemAnalyze claim files, write directives concerning the files and assign or reassign files to claim representativesReview files on a periodic basis to determine accuracy and completeness and, if required, issue directives for further investigation, evaluation, negotiations and/or contact with legal channelsMonitor the accuracy, completeness, and the appropriateness of billings (e.g. legal, medical, appraisal) when reviewing claim filesReview reserve recommendations, establish reserves and make recommendations on reserves exceeding authorityProvide the necessary guidance to unit personnel on investigations, appraisals of damages, liability, coverage and settlement techniquesAssist in establishing Claim Office objectives supportive of the Claim Department business objectivesAssist in the selection and evaluation of defense attorneys, medical examiners and independent adjustersReview and assist in preparing suit cases for forwarding to legal counsel, checking to assure that coverage is not exceeded, that legal reserves are adequate and confer with attorneys about these mattersService new larger risks and agents within Claim Office territoryOrganize workflows of the automated claim system to provide maximum productivityAssist in the training of new Claims Technical Team ManagersControl expenses to meet the Claim Office budget and keep expenditures to a minimumExtend settlement authority as warranted and/or investigate and settle difficult cases as required or requested to assure proper investigation and disposition of all casesAttend trials, no-fault medical arbitration, and inter-company arbitration hearings, if requestedAssist in the training of staff in the operation and uses of the automated claim systemMonitor workplace and work practices to ensure safe office conditions, and make recommendations and/or changes as necessaryKeep Manager informed verbally and in writing of activities and problems within assigned area of responsibility; refer matters beyond limits of authority and expertise to Manager for directionPerform other related work as required or requestedRequirementsConsistently achieves all key performance indicators in support of business plan while successfully demonstrating Manager level competenciesAttract, develop and retain top talent including leveraging individual development efforts and succession planningDemonstrates the ability to proactively identify strategic opportunities and develops, implements and drives identified solutionsEffectively manage within established budgetCreate and lead a high-performing, engaging teamOur current reasonable and good faith estimate of the annual salary range for this position is approximately $95,000 - $115,000 based on a variety of factors including, but not limited to, relevant skills and experience, educational background and certifications, performance and qualifications, market demand for the role and other organizational needs.Please note: The advertised pay range is not a guarantee or promise of a specific wage.