IT Voice Operations Intern

At Stewart, we know that success begins with great people. As a Stewart employee, you’ll be joining a company that was named a 2024-2025 Best Company to Work For by U.S. News & World Report, and a 2025 Top Workplace by USA Today. We are committed to helping you own, develop, and nurture your career. We invest in your career journey because we understand that as you grow, so does our company. And our priority is smart growth – by attaining the best people, investing in tools and resources that enable success, and creating a better home for all.You will be part of an inclusive work environment that reflects the customers we serve. You’ll be empowered to use your unique experiences, passion and skills to help our company and the communities we serve constantly evolve and improve. Together, we can achieve our vision of becoming the premier title and real estate services company.Stewart is a global real estate services company, providing title insurance, settlement, underwriting, and lender services through our family of companies. To learn more about Stewart, visit stewart.com/about.More information can be found on stewart.com. Get title industry information and insights at stewart.com/insights. Follow Stewart on Facebook @StewartTitleCo, on Instagram @StewartTitleCo and on LinkedIn @StewartTitleJob DescriptionJob SummaryAre you looking to help transform a company and an industry? As a Stewart employee, you’ll be joining a company that is committed to helping you own, develop, and nurture your career while growing our company. We invest in your career journey because we understand that as you grow so does our company. You will be part of a diverse and equitable work environment that reflects the customers we serve. You’ll be empowered to use your unique experiences, passion and skills to help our company constantly evolve and improve. Together, we can achieve our vision of becoming the premier title services company.As an IT Voice Operations Intern at Stewart, you will gain hands-on experience supporting enterprise voice and contact center platforms. You will work alongside experienced voice engineers on real-world initiatives related to collaboration, contact center operations, PSTN services, and monitoring.Our Summer Internship program runs June 1 – August 7, 2026 (Hybrid 2-3 days IN-OFFICE)During the internship, you will:Assist with day-to-day voice operations support across Cisco Webex Calling and Webex Contact Center environmentsHelp document and maintain Knowledge Base articles for voice-related processes in ServiceNowSupport the monitoring of voice infrastructure, call quality, and phone health using LogicMonitorParticipate in analyzing alerts, call quality metrics (MOS, latency, jitter), and availability trendsAssist with basic PSTN and call routing troubleshooting in partnership with our PSTN provider, IntelePeerSupport operational tasks related to eFax services, user provisioning, and issue triageParticipate in incident, problem, and change management processes related to voice servicesWork with the team to document standard operating procedures, escalation paths, and recovery processesContribute to the consolidation and organization of voice documentation, diagrams, and inventoriesAssist with reporting on voice platform usage, reliability, and performance to identify opportunities for improvementBe assigned projects that support voice platform stability, customer experience, and operational efficiencyCollaborate with network, security, and service desk teams to support integrated solutionsReceive mentorship, coaching, and regular feedback from voice engineers, your manager, and business leadersLearn internal systems, enterprise voice architecture, and industry best practicesTechnologies You Will Be Exposed To:Cisco Webex (Calling & Meetings)Cisco Webex Contact CenterIntelePeer PSTN / SIP serviceseFax platformsLogicMonitor (voice infrastructure & phone monitoring)ServiceNow (incident, change, and knowledge management)Meraki Sdwan Qualifications:To be successful in this role, you will:Be currently enrolled in a bachelor’s or master’s degree program , pursuing a degree in IT, Networking, Computer Science, Computer Engineering, Telecommunications, or related fieldBe able to fulfill the duties of the role in a full-time, hybrid environment for the duration of the 10-week program, located in Houston, TXHave a strong interest in voice technologies, collaboration platforms, or contact centersBe eager to learn enterprise voice systems and operational best practicesDemonstrate strong communication skills, both written and verbalBe comfortable working in a fast-paced, production environmentHave strong organizational skills and attention to detailBe able to analyze issues methodically and follow troubleshooting processesBe proactive, inquisitive, and willing to take ownership of assigned tasksBe available to complete the entire internship program as defined by the communicated program start and end dates Be fluent in oral and written EnglishBe eligible to legally work in the country in which you are applying, without company sponsorship or time restriction Equal Employment Opportunity EmployerStewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you have a disability and need assistance or an accommodation in the application process, please contact us by email at careers@stewart.com.BenefitsStewart offers eligible employees a competitive benefits package that includes, but is not limited to a variety of health and wellness insurance options and programs, paid time off, 401(k) with company match, employee stock purchase program, and employee discounts.