Senior Business Analyst

Key Responsibilities:• Facilitate intake meetings and gather business requirements from stakeholders.• Analyze, document, and refine technology proposals using ServiceNow or similar portfolio management tools.• Develop business cases including ROI, TCO, cost-benefit analysis, risk assessments, and strategic alignment.• Create process maps, workflow diagrams, and business process documentation using Visio.• Coordinate with business units, technical teams, and leadership to ensure proposal readiness.• Conduct business process analysis, gap analysis, and impact assessments.• Prepare executive-level presentations and documentation for governance and funding decisions.• Support proposal lifecycle management and governance processes.• Track proposal activities, workload, and documentation updates.Required Qualifications:• Bachelor's or Master's Degree in Business Administration, Information Systems, Communications, or related field (or equivalent experience).• Minimum 3+ years of business analysis and requirements gathering experience.• Strong experience facilitating meetings with executives and subject matter experts.• Experience with business process analysis, workflow documentation, and process modeling.• Proficiency with Microsoft Visio, Word, Excel, PowerPoint, Teams, and SharePoint.• Experience preparing business cases, ROI/TCO analyses, cost-benefit studies, and risk summaries.• Experience with ServiceNow or similar demand/portfolio management tools.• Strong understanding of translating business requirements into technical requirements.• Excellent communication, stakeholder management, facilitation, and presentation skills.Preferred Qualifications:• CBAP, PMI-PBA, PMP, PMI-ACP, or ITIL certification.• Exposure to Microsoft Power BI.• Experience supporting governance processes and technology proposal management.Important Notes:• Local candidates are highly preferred.• Position requires onsite attendance Monday through Friday during business hours.