Project Implementation Manager, Patient Support Services

IQVIA supports Patients and other healthcare stakeholders through their journey across Awareness, Access & Reimbursement, Affordability & Financial assistance, Pharmacy distribution, and Adherence. We are seeking a Project Implementation Manager with experience of this domain gained though either project management, program operations, patient support technologies, or other relevant roles. Exposure to Access and Affordability workflows is particularly applicable.The Project Implementation Manager will be expected to perform the following functions across multiple clients and projects:Define and set expectations of project delivery within broader programs, ensuring client needs are met while setting achievable milestones based on team capacity.Work closely with internal cross-functional teams to ensure successful and timely project implementation, managing program, operational and technical dependencies.Oversee communication with clients for specific project deliverables within a wider program, including requirements and other inputs, negotiation of timelines, contractual documentation, project planning, status reporting, and change orders.Serve as primary project/escalation contact with internal and external customers for specific technical product components.Representing the project while consulting with and bringing in team members to reach decisions, taking decisions as appropriate.Bring continuous improvement by identifying and introducing project improvement opportunities that best match client needs.Essential FunctionsManage projects from inception through the end of project life cycle while optimizing project timelines, client expectations, and qualityWork directly with clients and internal technical and operational leaders to capture expectations and requirements, proactively identifying any misalignmentAssist business system analysts in running requirements workshops, achieving signed-off Business Requirement Documents, project documentation and work instructionsDevelop project plans including timeline, dependencies, and risk analysisProject implementation in accordance with the client contracts and business requirements documentCoordinate and lead regular client and internal status meetings to ensure alignment of understanding and progress against deliverablesDefine, update and distribute status reports as appropriate to communicate changing business needs and project progressCoordinate various wider program deliverables with cross-functional groups within and external to the organization. i.e. Program Managers, operations, technical groups, client stakeholders, and technology partners to ensure smooth delivery of projectsProactively escalate risks and own resolution for any operational issues impacting project schedulesEnsure all documentation related to project delivery is maintained in appropriate systemsMay participate in proposal development and sales/proposal presentationsPersonal attributesWork in a fast-paced environmentMulti-task across assignments for multiple clientsTake ownership and be accountable for assigned projectsStrong communication and interpersonal skillsAbility to establish and maintain effective working relationships with coworkers, managers and clientsKeep detailed and organized documentationQualificationsBachelor's DegreeFive years of relevant experienceDemonstrated ability to deliver results to the appropriate quality and timeline metricsKnowledge of the pharmaceutical landscape, patient support programs, HUB services, and copay / patient assistance programsProject management certification preferrable e.g. PMPIQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.comIQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoeIQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.