Chief of Staff VP Operations Marketing Advertising eCommerce

Job DescriptionChief of Staff or Chief Operating Officer / VP Operations, alongside and supporting the CEO Founder, COO, CFO, CMO, COO, CTO, (USA, Remote based). I'm leading an executive search for a $100MM+ high-growth DTC digital marketplace, on a clear path to $500MM+ revenue in the next few years. This role is designed to amplify the CEO and SLT - optimizing time, focus, decision-making, and execution across the Senior Leadership Team.You operate seamlessly between strategy and action: trusted partner, gatekeeper, sounding board, and execution lead for the CEO's most sensitive priorities. Those with a career history in digital and eCommerce, advertising and marketing operations will have stand out knowledge as they have a better than agency internal team for those functions.You're an AI-native and tech-savvy, using tools like Claude Code or similar daily at an intermediate-advanced level and certainly come from that type of company environment eg AI native or early adopters as this business aims to become AI first (where appropriate). This client has an AI technical team for programming your workflow requirements of the SLT and their teams, where human first SOPs are being replaced.Your ProfileStrong D2C customer acquisition and retention, eCommerce, performance advertising and digital marketplace understand and experience of those GTM and TOMs including subscription and membership growth (web or mobile apps)Passion for eLearning, online training, sporting goods, health, wellness, fitness, or biohacking could be a good culture fit7-12+ years supporting CEOs/Founders in fast-scaling SMBsExperience scaling a 100-300 person company (ideally 2+ examples each with 3+ years tenure)Board-level confidence: meetings, materials, investors, confidentialityUSA/CAN-based, fully remoteInterested in golfCore ResponsibilitiesTranslate CEO & Board vision into priorities, OKRs, and execution plansDrive cross-functional initiatives and operating cadencePrepare CEO for board, investor, and key stakeholder engagementsProvide research, analysis, and decision supportAct as communication bridge across the executive teamLead high-impact special projects (scale, M&A, market entry)Day-to-DayRun executive and SLT meetings with clear follow-throughTrack priorities, metrics, and accountabilityDraft CEO communications (internal & external)Coordinate board and investor materialsResolve cross-functional blockersOwn "CEO-only" initiatives end-to-endSurface risks early and proactively close gaps