Customer Success Manager
About The CompanyQumulo is the simple way to manage exabyte‐scale data anywhere — edge, core, or cloud — on the platform of your choice. In a world with trillions of files and objects comprising 100+ zettabytes worldwide, companies need a solution that combines the ability to work anywhere with simplicity. This is precisely what Qumulo was founded to accomplish.At Qumulo, we are building an open and collaborative culture where people can do their best work with customers as our magnetic field. We act as owners, share by default, are data‐driven and experimental, and as an inclusive workplace we encourage and celebrate multiple points of view. As part of our culture we believe diversity drives innovation.About The PositionCustomers are the lifeblood of Qumulo. We are seeking a strategic, customer‐focused, and results‐driven Customer Success Manager (CSM) to drive the success of our enterprise customers and OEM/Channel partners.You will own the full customer lifecycle—from onboarding and deployment to adoption, retention, and expansion—ensuring customers achieve measurable outcomes while building long‐term, trusted relationships.ResponsibilitiesCustomer Lifecycle Management: Own a portfolio of enterprise and strategic customers, driving onboarding, adoption, retention, and renewals.Onboarding & Deployment: Drive seamless onboarding processes and coordinate with OEM/Channel partners, account teams, and customers to ensure successful deployments and expansions.Value Realization: Ensure customers and partners achieve measurable outcomes and maximize value from Qumulo products.Strategic Engagement: Conduct quarterly business reviews (QBRs/EBRs) and develop tailored success plans aligned with customer goals.Churn Mitigation: Proactively monitor and update account health, and develop tailored health improvement plans to ensure long‐term retention and prevent churn.Collaboration: Partner cross‐functionally with Sales, Product, Operations, and Engineering to resolve escalations, influence roadmap, and optimize customer/partner experience.Partner Success: Enable and support OEM and Channel partners, driving joint success initiatives and partner‐led growth.Feedback & Advocacy: Provide actionable insights and product feedback; communicate product updates and improvements to customers.Qualifications5+ years in Customer Success, Account Management, or Partner Success in a B2B SaaS environmentProven experience managing enterprise accounts and OEM/Channel partnersDeep technical aptitude in data, storage, and cloud technologiesStrong understanding of SaaS metrics (NRR, churn, adoption, GRR) and ability to leverage data for actionable insightsExcellent communication, presentation, and relationship‐building skillsExperience with CS/CRM tools (e.g., Planhat, Gainsight)Strong project management and organizational skills; able to manage multiple prioritiesExperience managing up to 150 accountsLocation in the US Central or Eastern timezones preferredIndustry expertise in one of the following industry verticals: Life Sciences, Healthcare, Energy, or Financial ServicesThe annual pay range for the role is USD $112,000–$142,000.Benefits & PerksPre‐IPO stock optionsFlexible time‐off policyHSA and PPO health insurance optionsDental and Vision insurance401(k) planChoice of an ORCA card or parking subsidyEqual Opportunity EmployerQumulo is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin, or any other characteristic protected under federal, state, or applicable local law. For more information on Qumulo's Applicant Privacy Policy, please visit: https://qumulo.com/applicant-employee-privacy-notice#J-18808-Ljbffr