OPERATIONS MANAGER

Benefits: Profit sharing 401(k) Dental insurance Health insurance Opportunity for advancement Paid time off KENTECH Consulting Inc. is an award-winning background technology screening company. We are the creators of innovative projects such as eKnowID.com, the first consumer background checking system of its kind, and ClarityIQ, a high-tech and high-touch investigative case management system. MISSION We're on a mission to help the world make clear and informed hiring decisions. VALUE In order to achieve our mission, our team exhibits the behaviors and core values aligned with it: Customer Focused: We are customer-focused and results-driven. Growth Minded: We believe in collaborative learning and industry best practices to deliver excellence. Fact Finders: We are passionate investigators for discovery and truth. Community and Employee Partnerships: We believe there is no greater power for transformation than delivering on what communities and employees care about. IMPACT As a small, agile company, we seek high performers who relish the idea that their effort will directly impact our customers and help shape the next evolution of background investigations. The Operations Manager for Background Investigations provides daily operational leadership and tactical support to the investigations team. This role ensures caseloads are balanced, deadlines are met, investigators receive troubleshooting support on complex cases, and new hires are trained effectively. The goal is to reduce bottlenecks, maintain quality and compliance, and strengthen the team’s overall capacity during rapid growth. Key Responsibilities Assign and balance caseloads across investigators and contractors Monitor workload progress and identify bottlenecks before deadlines are impacted Act as the escalation point for complex investigative issues Troubleshoot specialized report requirements such as multi-jurisdictional checks and credit ratios Review investigator reports for accuracy and compliance before delivery to clients Partner with account managers to resolve client questions or corrections Onboard and train new investigators and maintain SOPs and training resources Conduct quality reviews and provide constructive coaching and feedback Recommend and implement improvements to workflows, capacity planning, and documentation Support platform enhancement requests and scaling efforts Qualifications — Must Have Five to ten years of direct background investigations experience Hands-on investigative experience, not only management oversight Experience coordinating or managing multiple investigators and caseloads Working knowledge of FCRA and employment screening compliance Experience training or mentoring investigators Strong technical problem-solving skills and ability to work independently Able to start within two to three weeks Nice to Have Law enforcement background investigation experience Experience in multiple investigation types, including criminal, employment, education, references, credit, driving records Experience in the background screening industry, including First Advantage, Sterling, HireRight, Hire Image, Accurate Chicago-based or willing to travel quarterly Spanish bilingual Soft Skills Strong communication skills, especially in coaching and providing clear feedback Calm and steady decision-making under pressure and tight deadlines Ability to resolve conflict, align expectations, and support team members through challenges High level of organization, follow-through, and reliability Collaborative approach to working with investigators, leadership, and cross-functional teams Adaptability during rapid growth and shifting operational demands Commitment to fairness, accuracy, and protecting sensitive information Benefits Base salary range: 75,000 to 95,000 dollars, dependent on experience Remote work environment, with some onsite requirements Opportunity to support and influence scaling operations during high growth Collaboration with senior leadership and exposure to critical client programs Professional growth through training, leadership development, and cross-department initiatives KENTECH Consulting Inc. is an equal opportunity employer. We celebrate diversity and remain committed to fostering an inclusive workplace. Flexible work from home options available.