Customer Service Tickets Lead

Customer Service Tickets LeadSummer Adventure Park/Winter Tube Hill - Government Camp, OROverviewLevel ExperiencedDescriptionJob Summary: Sell tickets, passes, gift cards & retail items to guests; Act as first contact for guests; Offer exemplary guest service to all guests; Answer a wide variety of questions regarding Skibowl/Mt. Hood area and uses a computerized POS system for retail and ticket printing; Handle problems/issues pertaining to customer complaints and or comments; Answer telephones; Address staff concernsEssential Job FunctionsProvide a positive experience for all guestsAble to use computerized POS system accurately and effectivelyDirect guests to desired locations; answer general information questions accuratelyAnswer telephones, voicemails, radios and respond to or transfer calls accordinglyUtilize podium texting platform as neededSet up, stock, clean, and organize retail stores as needed; Inventory as neededComplete knowledge of Skibowl and sister properties.Able to facilitate and satisfy displeased guestsWork closely with multiple departmentsAssist in other areas as neededMaintain a clean workstation and remove garbage around the areaOpen and close registers and departmentAssist with training of team membersConduct daily huddles with teamCheck salespoints and kiosks daily for optimal performanceCommunicate with IT on all issues regarding salespoints and kiosksAssist other team members as neededConduct tool box talks as directed by supervisor or managerQualificationsRequirementsMust display a positive attitude and exhibit willingness to workMust demonstrate strong people skillsProficiency with Microsoft Office, Computers, Various software programsRetail experience preferred; Resort experience preferredPrior cash handling experience and cashier experience preferredMust be willing to adhere to the appearance code of the departmentMust be able and willing to work in a small area for long periods of timeMust possess or be willing to acquire knowledge of basic resort informationMust be able to think creatively to answer unforeseen questions and solve problemsMust be able to stand for an 8-hour shiftMust be able to lift 25lbs. if neededMust be able to work days/nights as well as Holidays/WeekendsStrong written and oral communication skillsMt. Hood Skibowl provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.Skibowl's Mission To create a memorable winter and summer mountain experience in harmony with our natural environment through a passion of delivering excellence!