Application Customer Support

Responsibilities Resolve complex customer software issues for industry-leading construction accounting and project management solutions. Spearhead the creation of Knowledge Base articles and troubleshooting guides to empower both customers and internal peers. Collaborate cross-functionally with development and other departments to influence the evolution and improvement of our software. Manage and document high-level customer interactions within a CRM to ensure seamless service delivery and data-driven insights. Act as a subject matter expert, translating technical concepts into actionable solutions for users with varied backgrounds. Requirements Familiarity with accounting, full-charge bookkeeping, AP, AR, or a relevant business discipline. High level of empathy and the ability to communicate technical concepts clearly to diverse audiences. Experience utilizing AI-powered support tools such as chatbots or virtual assistants to enhance customer service. Strong proficiency in Google Suite and the ability to maintain a predictable, full-time support schedule. J-18808-Ljbffr