Security Program Manager

Position Title: Security Program ManagerLocation: San Francisco, onsiteCompensation: $175,000 - $200,000 per annum S U M M A R Y The Security Program Manager is responsible for the operational, administrative, and client facing management of a single technology client’s security program across multiple sites in San Francisco. This role serves as the primary liaison between the client and the security services provider, ensuring consistent service delivery, full staffing coverage, training compliance, and adherence to all contractual, regulatory, and client specific requirements. The Security Program Manager must be comfortable operating in a technology driven, fast paced, and evolving environment, with an understanding of tech culture, stakeholder expectations, and enterprise level security programs. Core Duties includeOperations & Client ManagementServe as the primary point of contact for the client across all assigned sitesEnsure consistent execution of security operations aligned with client standards and post ordersConduct regular site visits, operational reviews, and performance evaluationsProactively identify operational risks, staffing gaps, and improvement opportunitiesPartner with client stakeholders in a professional, solutions oriented manner consistent with a technology company culture Staffing & Workforce ManagementOversee daily staffing levels and ensure full coverage across all locations and shiftsManage scheduling, backfill, and contingency planning using workforce management systemsPartner closely with Recruiting to forecast hiring needs and support onboardingSupervise site supervisors and lead staff across multiple locations Training & ComplianceEnsure all personnel meet licensing, certification, and training requirementsOversee new hire onboarding, training completion, and OJT complianceTrack training records, certifications, and compliance deadlinesPrepare sites for client reviews and internal or external audits Systems & TechnologyUtilize timekeeping and workforce management systems (e.g., TrackTik, Salesforce, or similar platforms) for scheduling, reporting, and compliance trackingMaintain accurate data entry, reporting, and documentation within client and internal systemsDemonstrate familiarity with physical security systems and tools, including access control, CCTV, alarm monitoring, and reporting platforms Performance, Quality & ReportingMonitor officer performance, conduct coaching, and address corrective actionsReview incident reports and ensure timely follow up and escalationProduce regular operational, staffing, and compliance reports for leadership and the clientSupport implementation of updated processes, policies, and client specific requirements S U C C E S S  M E T R I C SSuccess in this position is measured across a few core KPIs. These include, but are not limited to the following:Employee RetentionOvertime hoursTraining completionClient issue resolution timeContract profitabilityPost inspection scoresC O R E 5-7+ years of experience in private security operations account management, or site management, preferably in multiple sites and multi-state or global environment.Demonstrated account management for 100+ employee base, across all shifts in a 24/7 businessProficiency with workforce management and operational tools (e.g., TrackTik, Salesforce, or similar platforms)Experience leading system implementations, process improvements, and change management initiatives across diverse employee populations and operational teams.Skilled at conflict resolution, managing employee performance and demonstrated KPI achievement in large client service environmentWorking knowledge of security systems, including access control, CCTV, and alarm monitoringPrior experience supporting a technology company or corporate enterprise environmentStrong understanding of compliance requirements, staffing models, and training oversightExcellent organizational, communication, and client management skills S K I L L S & C O M P E N T E N C I E S As demonstrated through experience, training, and/or testingPrimarily field based with frequent site visits across San FranciscoRequires flexibility to support after hours or weekend operational needs as necessaryClient facing role requiring professionalism, responsiveness, and sound judgmentAbility to carry out multiple assignments concurrently.Executive-level relationship managementStrong skill in team development and coachingAbility to interact effectively at all levels and across diverse cultures.Change leadership and organizational scalability  W O R K I N G C O N D I T I O N S The successful candidate must be able to perform the essential functions of the position, with or without reasonable accommodation. The following outlines the typical responsibilities and physical & environmental demands associated with this role and is not intended to be an exhaustive list of all duties or requirementsMaintaining composure in dealing with executives, clients, prospects, and staff, in group settings and in situations requiring high performance and results.Primarily operates in a professional office environment with frequent travel to customer sites, branch offices, industry events, and executive meetings.Regular local and regional travel (50–75%), with occasional overnight travel, is required to support customer engagement, business development, and team leadership.Maintains a flexible work schedule, including early mornings, evenings, and occasional weekends, to accommodate customer meetings, networking events, proposal presentations, and business needs.Regular interaction with customers, executive leadership, sales teams, operations, and external business partners.May be required to visit active construction sites, manufacturing facilities, warehouses, or commercial buildings, requiring adherence to all company and customer safety policies, including the use of appropriate personal protective equipment (PPE) when necessary.Ability to sit, stand, walk, and conduct presentations for extended periods, with occasional lifting of materials or equipment up to 25 pounds.·Works in a fast-paced, performance-driven environment with aggressive growth objectives, requiring sound judgment, adaptability, and the ability to effectively manage multiple priorities while meeting demanding deadlines.Expected to maintain a professional presence while representing the organization with customers, strategic partners, and industry associations, serving as a key ambassador for the company's brand and growth initiatives.