Cigar Concierge- Olney

Starting Hourly Rate: $15.50/hourNeeded Availability: Evenings, Weekends (On Saturdays and Sundays)As the Cigar Concierge, you play a critical role in ensuring every customer receives an exceptional customer service experience. You will process transactions, answer questions, stock shelves, and ensure every customer leaves feeling positive about their visit.Through passion, determination, and perseverance, the Castro brothers have spent a quarter of a century developing a home away from home for all cigar aficionados by building the largest premium cigar retail chain in the state of Maryland, while developing their own unique brand for consumers to enjoy exclusively at Davidus Cigars.Key ResponsibilitiesDeliver exceptional customer service by greeting and establishing a rapport with customers and informing them of our products and servicesUse classic sales techniques and selling procedures to facilitate and increase businessProcess transactions efficiently, advise each customer of our loyalty program and incentivesVerify customer identification and uphold federal legal age requirementsAccurately handle cash and credit cardsBalance the cash registerIdentify customer needs and provide recommendations that connect customers to the right products for themMaintain store safety standardsMaintain store cleanlinessWhy should you work for Davidus Cigars?Concierges receive a free Castro Brothers brand cigar to enjoy during every shiftConnect with wonderful people from all professionsConcierge discount of 25% off most productsManufacture sponsored sales spiffsFun, low-stress environmentFlexible schedulesCigar brand trainingsPersonal and salesman growth potentialWhat are we looking for?RequirementsAt Davidus Cigars, we strive to attract, retain, and develop the best talent in the field. In order to do so, we will be looking for the following requirements on your application:Be at least 21 years of age (required by law)Retail sales experience (1-2 Years)Cigar and pipe knowledge requiredAbility to climb, bend, kneel, and reachAbility to stand for entire shiftAbility to lift up to 50 poundsOutgoing, upbeat personalityCommitment to provide exceptional customer service to our guestsCommitment to work with a team and assume responsibilityCommitment to maintaining a clean and organized work environmentShift times depend on the hours of operations for each store, but shift lengths are typically between 5-8 hours long eachIn order to make accurate recommendations to our customers, you MUST have firsthand knowledge about cigars and/or pipes. Applicants that do not meet this requirement will not be considered.