Resort Operations Manager
Resort Operations ManagerPonderosa Pines Resort — Parks, AZ (Near Flagstaff)Ponderosa Pines Resort is a modern cabin and glamping retreat set among the towering pines of Northern Arizona, just outside Flagstaff. Designed as a place to slow down and reconnect, the property blends thoughtful architecture with natural surroundings — featuring private hot tubs, a communal sauna and cold plunge, and curated outdoor spaces. More than just a stay, Ponderosa Pines is an experience rooted in nature, wellness, and intentional hospitality.We’re looking for someone who lives hospitality — someone who cares about the details, takes pride in beautiful spaces, and wants to create unforgettable guest experiences while building and leading their own team. This is a hands-on leadership role with real ownership.What You’ll OwnYou are responsible for everything that happens on property:Guest ExperienceCreate a 5-star stay guests rave aboutBuild real connections with guests and personalize their experienceOwn and improve the resort’s reviews and reputationProperty & OperationsMaintain cabins, amenities, and grounds to a high standardOversee vendors, maintenance, and daily operationsCatch and fix issues before guests ever noticeTeam & CultureHire, train, and lead the on-site teamSet the tone for hospitality, accountability, and energyBuild a team that genuinely enjoys creating great experiencesHow You’re SupportedOur corporate team handles marketing, pricing, systems, and guest communications — so you can stay focused on what matters most:GuestsPropertyTeamCompensationBase: $50K–$70K (depending on experience)Bonus: Target ~40% (uncapped)Complimentary stays (10 nights/year)Flexible PTO (performance-based)Potential on-site housingGrowth within a fast-scaling hospitality portfolioWhat We’re Looking For3+ years in hospitality, resort, or boutique property managementExperience leading small teamsStrong guest-first mindsetComfortable managing budgets and operationsWilling to live on-site or nearbyBonus PointsExperience with cabins, glamping, or short-term rentalsFacilities or property maintenance knowledgePassion for nature, wellness, and hospitalityPay: $50,000.00 - $70,000.00 per yearBenefits:Employee discountPaid time offWork Location: In person