Customer Service Representative

Who We AreLippert is a leading, global manufacturer and supplier of highly engineered products and customized solutions, dedicated to shaping, growing and bettering the RV, marine, automotive, commercial vehicle and building products industries. We combine our strategic manufacturing capabilities with the power of our winning team culture to deliver unrivaled customer service, award-winning innovation and premium products to all of our customers.Why We Are DifferentAt Lippert, Everyone Matters. This is not just a tagline or empty promise; it is who we are. We have intentionally created a culture that values and celebrates our team members’ unique and varied backgrounds, perspectives, and experiences. We strive to give our team members a deeper sense of purpose at work, and we continue to build a better work environment by aligning our cultural and business strategies with the needs of our team members.What You Will GetA unique, inclusive and supportive company culture.Comprehensive benefit offerings including medical, dental, vision, 401k with employer match, vacation, and more!Fair and competitive compensation.Career development and mentoring and opportunities to grow.Holiday, personal and vacation days.Summary/ObjectiveThe Customer Service Representative ensures that all customer needs are promptly addressed by responding to requests, orders, questions, and concerns within established response times. Must maintain standards of excellent customer service, recognizing quality of work and responses from the team reflect a value add for Lippert as a brand. Must understand the dynamics of working with operations teams as well as sales teams to ensure timely communication and great customer service standards.Duties And ResponsibilitiesProvides proactive and extraordinary service to all external and internal customers. This responsibility includes always maintaining a professional and positive attitude.Perform all activities related to Customer Service including accurately entering customer orders, responding to customer emails and phone calls, providing guidance and solutions to complex problems at the customer level. Must be able to build relationships with all customers via email and phone contact.Functions of the role include training new team members, demonstrating the importance of team play and core values through onboarding processes.Must have strong systems knowledge with experience in ERP systems, as well as Microsoft office suite. Systems usage is heavy, and problem-solving skills must be strong. Participate in cross-functional meetings with co-workers to foster a healthy and professional work environment and to execute new processes to add to efficiencies.Continuously model Lippert core values in every transaction with customers, co-workers and adjacent teams.Must be able to handle conflicts and work with other departments and directly with the sales team and operations teams effectively.Creatively solves customer issues, proactively manages customer orders and open requests to resolutionProfessionally handle all incoming calls. This action includes meeting or exceeding the Customer Service expectations and metrics that are established for the department. Handles, resolves and takes ownership of all internal and external customer problems. Root causes of problems are identified and corrective action taken. Problems are closed with calls to customers to ensure the highest level of customer satisfaction.General knowledge of the product line and pricing schedulesPerforms all other responsibilities as may be assigned by management.Pay RangePay Range: $41,500 - $43,500Freedman by Lippert determines pay based on several factors, including but not limited to the position being offered, education, skills, work experience, and other factors permitted by law. We may ultimately pay more or less than the posted range.Freedman by Lippert offers Health, Dental and Vision Insurance, 401K with employer match, Short Term Disability, Life Insurance, Paid Family Leave, Paid Time Off and Sick Time. For a more comprehensive list please see Human Resources.Working ConditionsPrimarily working indoors, office environment.May sit for several hours at a time.Prolonged exposure to computer screens.Repetitive use of hands to operate computers, printers, and copiers.QualificationsHigh school degree or GED1 year of Customer Service experience. Customer Service experience in a manufacturing environment is preferredImpeccable Attention to Detail with Strong Organizational SkillsExceptional Communication Skills and Professional PresenceInnovative Problem Solver, Results minded, and Solution focusedEffective Team Player with the ability to Work IndependentlyStrong date entry skillsProficient in MS Office SuiteBilingual, a plusKnowledge of ERP software systems, a plusCompetenciesTeam PlayerOrganizationFollow-up skillsHigh personal accountabilityDecision makingInitiativeWillingness to work overtime when necessaryDemonstrated high sense of urgencySupervisory ResponsibilityThis role does not have any supervisory responsibility upon hiring.Physical DemandsWhile performing the duties of this job, the team member is regularly required to talk and hear. This position requires sitting, data entry, and a telephone headset. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.Position Type/Expected Hours Of WorkThis is a full-time hourly position and the expected work hours are 40 hours per week, Monday through Friday; weekend and late evening work may be necessary.TravelTravel would be minimal and would be primarily local during the business day.Preferred Education And ExperienceCustomer Service Experience is preferred but not requiredBachelor’s degreePrior Inside Sales experiencePrior experience in a manufacturing environmentWork Authorization/Security ClearanceMust be legally authorized to work in the United States.