Airport Concierge/Coordinator

Job Description:OverviewAirport Butler is a premier meet and greet service provider to clients in approximately twenty-five airports in the United States and Canada. Our clients primarily consist of executives, celebrities, production companies, inexperienced travelers, families, and senior citizensAirport Butler is seeking service oriented and enthusiastic individuals to join our team as a Concierge Coordinator. As a Coordinator, you will be responsible for coordinating Limo service for our clients. This position will fill approximately 25-30 hours weekly with schedule flexing to accommodate hours as needed, particularly on the weekends.ResponsibilitiesPrimary responsibility is to ensure a seamless end-to-end airport experience, ensuring total customer satisfactionCheck-in drivers, ensure they are on time and at the correct location to meet the clientEnsure drivers are in complete uniform and are professional in appearanceGreet the client in a friendly, professional manner and escort them to their driver/limoExhibit utmost confidentiality with clients and client informationKnowledge of the airport layout to assist clientsWorks closely with and report to the Director of Airport ButlerPerform other duties as assignedQualificationsHigh School Diploma or equivalentMust possess current authorization to work in the US, and a valid driver's licenseExcellent written and communication skillsTwo (2) years experience in delivering luxury/VIP type services to high-end customers and/or airport/airline hospitality service experienceMust wear company uniform as outlined and conform to all grooming standardsMust be flexible in the work schedule to match the demand for services to include nights, weekends, and holidaysMust be able to stand and walk for long periods of time and lift up to 70 lbs.Ability to work under pressure with minimal supervisionHigh proficiency in computer and smartphone skills, including smartphone applicationsAbility to read and interpret documents such as operating and procedural manualsExcellent written and verbal communication skillsPassionate approach to customer service, positive attitude, strong work ethic, exceptional organizational skillsDemonstrated ability to solve problems proactively and creativelyDemonstrated ability to collaborate with other employees to overcome abnormal situationsHigh level of cultural awarenessExcellent internal and external customer service skills to handle all clients' needs, concerns, and accommodationsAbility to work in a hectic, stressful environment while delivering a very calm, positive, efficient, and comforting serviceAdapt to an ever-changing environment and be resilientMulti-lingual is a plus21.50 - 23.80Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.