Lead Bartender

Benefits:401(k)Dental insuranceEmployee discountsHealth insuranceTraining & developmentVision insuranceWellness resourcesLead BartenderPosition OverviewLead Bartenders lead the bar team by exemplifying exceptional hospitality, efficiency, and Gin & Luck standards for Bartending, Barbacking and Bar Prep. They set the standard, understand the expectations, hold others accountable, and have alignments with their manager to represent the team to the manager and to represent the manager to the team. They will also assist in all aspects of FOH, including running food and drink, clearing tables, and greeting guests. All Lead Bartenders will exemplify our core values, connecting with guests in a professional manner to ensure excellence in service. They will also assist in training all Bar staff and responding to customer complaints.The Lead Bartender reports to the General Manager, Bar Manager, Floor Managers, and is expected to work in tandem with other Leads, Bartenders, Bar Backs, Bar Prep.Core Duties & Responsibilities:Greet guests warmly, genuinely, and with a smile & eye contactProvide an exceptional guest experience from the moment they walk in the door to the moment they leaveServe alcoholic beverages only to guests over 21 years of age; check ID’s at every table, without exception. Get your manager involved with any questionsControl the amount of alcohol served, so that guests do not become over-intoxicatedKnow and execute the service expectations outlined in the service manualHave a comprehensive knowledge of menu cocktails, modern classics as well as popular cocktails; this includes but is not limited to cocktail specs & ingredients, brands, flavor profiles of each ingredient & the cocktail as a whole, and any possible allergensSet up bar station in a timely manner, working alongside coworkers to make sure that the mise en place is always set to standard & ready for a busy afternoon of serviceMaintain complete knowledge of products and specifications; this includes ingredients, descriptions, sourcing, brands, allergens, etc.Have complete knowledge of the food items and preparationsCommunicate any needs of the guests to kitchen and managementUse heightened awareness on any allergy table, and work to code according to our allergy standardsOversee and contribute to Bar Prep execution and consistencyCoordinate service at the bar with barback & bartenders when appropriatePerform bar maintenance throughout the shift, including crumbing, keeping waters full, clearing & resetting serving ware etc.Maintain a neat & properly organized mise throughout the full night of serviceMaintain a comprehensive knowledge of our POS’ operation.Know the table numbers and position numbers in all sectionsTreat the Bar Lab with the respect it deserves, make sure it is clean and organized throughout the nightPerform assigned side work for opening and closing duties as well as daily cleaning tasksUse tact and good judgment when dealing with guest challenges and respond to patron needs with patience and courtesyAbility to recognize an intoxicated patron and seek out management with any concerns about a patron that appears intoxicatedReport all guest complaints to management immediately and follow our five steps for navigating guest complaintsAttend all staff meetingsCatch up on all internal communication via Slack before your shiftApproach each shift with a positive attitude, a willingness to learn and ready to contribute to the team’s overall goalsAlways check in with any staff working in your respective space on arrival, see if you can help with anything before beginning your assigned dutiesComplete other duties as assigned by managementAsk for help when you need it; asking for help is a sign of strength, not a sign of weaknessAdditional Duties & Responsibilities:Work with Bar Manager to continuously improve standard operating proceduresHelp to promote a safe and clean environment for co-workers, and guests; maintain the ABK mantraAssist in monthly inventoryAssist in updating and maintaining SOP’s and bar related side workHelp all departments whenever possibleOperate as a member of the team, helping others and requesting help as neededPerform any other restaurant duties as requested by managementTreat all areas of the building with respect; clean and reset to zero when necessaryTake regular bar tests & quizzes, including a monthly Time Trial, that encourage personal & professional growth & developmentAssist in training new hires by guiding them through training trails, answering their questions, providing workflow advice, and teaching them G&L's expectations, steps of service steps, and standards operating proceduresAssist with organizational initiativesBuild relationships with regular guests; and maintain good relations with our neighborhood and industry community membersAct in a professional manner and represent Close Company / Gin & Luck graciously whether you are in house, traveling, or at another local establishmentFollow all rules, policies, procedures and conditions of employment, including those outlined in the Employee HandbookPhysical DemandsThe physical demands for this position are seeing, hearing, speaking, reaching, frequently lifting to 25 pounds, occasionally lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodationsRequired Qualifications: 2+years of proven Bartender experience in a reputable establishmentHighest levels of EQ and discretionExcellent customer service skills, with the ability to create a welcoming and friendly atmosphere for customersAttention to detail and the ability to maintain consistency in beverage quality and presentationOutstanding communication skills with the ability to interact effectively with customers and team membersFlexibility in working hours, including early mornings, evenings, weekends, and holidaysPatience and adaptabilitySelf-motivated and a team playerHigh ethics, hard worker, and a great sense of humor Desired Qualifications: Have 3-4 years of Bartender experience in a high-volume establishmentExtensive knowledge of mixology, including a comprehensive understanding of various spirits, ingredients, and techniquesHave sufficient skills, knowledge and personality to provide a memorable experience for our patronsDemonstrate the Core Values of Gin & LuckCuriosity: We learn and improve through active observation and creative problem solving.A.B.K.: We anticipate, prepare and execute with intention.Pursuit of Excellence: We will forever be chasing excellence, even when we sometimes fail. It is a pursuit without end.Contagious Joy: When we're having fun, it emanates out and influences our work and the people around us.Connection: We build relationships through intuition, empathy, and transparencyWhat We Offer: Gin & Luck strives to create a welcoming, nurturing and understanding culture. We want all employees to feel valued through their work/life balance and compensation. Compensation for this position is $18/hour plus a point percentage of full house tip pool based on hours worked per shift. Medical, dental, vision, 401k and life insurance are included in our benefits package for full-time/part-time employees.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender identity, sexual orientation, age, religion, disability status, protected veteran status, or any other characteristic protected by law..Note: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. The duties of this position may change from time to time. Gin & Luck reserves the right to add or delete duties and responsibilities at their discretion