GTM Strategy & Operations Lead

GTM Strategy & Operations LeadSanta Clara, CA - Hybrid6-months contractThe Business Imperative: Optimizing Lifecycle IntegrityAs we continue to scale our enterprise engagement models, we are seeking a strategic leader to drive the next evolution of our Global Go-To-Market (GTM) operations. This role focuses on enhancing the integrity of our contractual frameworks, ensuring that our largest customers receive a seamless, automated experience that aligns their actual asset usage with their contractual entitlements. You will lead the transition toward a system-led governance model that provides real-time visibility into complex agreements while building the foundational infrastructure for future growth.I. Near-Term Priorities: Operational TransformationThe primary focus is moving from manual oversight toward a scalable, automated system architecture. This ensures high-velocity business operations and eliminates friction in the customer lifecycle.1. Digital Infrastructure & IntegrationSystemic Alignment: Architecting the transition from manual tracking to automated systems that validate hardware and software entitlements in real-time.Complex Contract Logic: Developing automated workflows to manage sophisticated, multi-year agreements, including large-scale estate transitions and milestone-based commitments.Self-Service Enhancements: Operationalizing digital portals to provide customers with frictionless workflows for asset refreshes and temporary inventory adjustments.Stakeholder Visibility: Enhancing enterprise dashboards to ensure Sales teams and customers have proactive, data-driven insights into their entitlement status.2. Governance & Process ExcellenceStandardized Protocols: Formalizing the governance framework for asset management, including exception-handling workflows and temporary usage protocols.Data Reliability: Defining high-priority data-sync workflows to ensure internal systems and customer-facing portals remain in perfect alignment.Cross-Functional Support: Reimagining support models for high-value accounts to streamline complex deal structures and improve time-to-value.Reporting & Analytics: Maintaining centralized reporting and automated audit trails to provide leadership with full visibility into global contract health.3. Organizational Readiness & EnablementStrategic Alignment: Socializing new operational standards with regional leadership to incorporate feedback and ensure global consistency.Communication Strategy: Managing the rollout of new system-led protocols, ensuring that internal teams and partners are equipped with a clear, value-driven narrative.Sales Enablement: Developing specialized toolsets and collateral to help the field navigate complex contractual conversations and optimize customer spend.The Candidate Profile: A Strategic HybridGTM Strategy & Functional Fluency: Proven ability to navigate the balance between operational rigor and the need to maintain strong, long-term customer relationships.Data & Analytical Proficiency: Experience querying and analyzing large datasets (e.g., SQL) to validate complex contract targets and lifecycle schedules.Technical Innovation: Expertise in using modern AI and automation tools to rapidly prototype internal tracking assets and system-led notifications.Strategic Change Management: Robust experience leading large-scale organizational shifts, ensuring new digital processes are adopted seamlessly by both the field and the customer base.Thanks,Nandit